Associate Data Analyst

Spectrum provides communication, entertainment, and connectivity products and services through its Spectrum brand. The Associate Data Analyst will analyze customer interaction, operational, and transactional data; support AI- and NLP-enabled analyses; integrate and validate data; and develop reports and dashboards to help management identify trends and opportunities.

What you'll do:

• Support analysis of customer interaction, operational and transactional data to identify trends, customer pain points and opportunities for improvement
• Assist with AI and NLP-enabled analysis of customer interactions, including text classification, clustering, semantic analysis and other emerging analytical techniques
• Collaborate with senior analysts and business partners to develop and maintain customer interaction categories, business rules, data definitions and analytical methodologies
• Integrate data from multiple sources under general supervision to fulfill business needs
• Conduct data quality checks and validate analytical and AI-generated outputs through data reviews, sampling and reconciliation
• Develop and maintain management reports, dashboards and end-user data resources
• Document analytical processes, data definitions, assumptions and methodologies to support consistency and repeatability

What they're looking for:

• This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
• • Bachelor's degree in business or related field or equivalent experience
• • 0-2 years of data analysis and reporting or related experience
• • Ability to prioritize and organize work effectively
• • Capable of working independently and collaboratively within a team
• • Proficient at managing multiple projects and shifting priorities
• • Document analytical processes, data definitions, assumptions and methodologies to support consistency and repeatability
• • Skilled at quickly identifying business problems or opportunities
• • Clear communicator, both orally and in writing, with all levels of management
• • Documenting, preparing and presenting data-driven presentations
• • Knowledge of software applications such as Word and Excel
• • Knowledge of SQL

Benefits:

• Eligible employees can work from home up to one day each week.