Associate IT Support Tech (DWS #10114093)

Onsite$42,765 - $64,168/yrPosted 3 weeks ago

Job details

Location
Albuquerque, New Mexico
Work type
Onsite
Compensation
$42,765 - $64,168/yr
Posted
3 weeks ago
Apply on
careers.share.nm.gov

About this role

Salary

 

$20.56 - $30.85 Hourly

$42,773 - $64,160 Annually

This position is a Pay Band C4

Posting Details

 
Provide technical support to NMDWS staff, and New Mexico employers and New Mexico citizens.

NMDWS Participates in E-Verify.

Why does the job exist?

 
The Associate IT Support Tech provides tier I desktop support to all staff at the Department of Workforce Solutions. This position answers technical support questions regarding accounts, technical issues, and various other questions to be routed to appropriate staff.

Spanish speaking is preferred.

How does it get done?

 
-Act as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance; escalate more complex problems to appropriate tier 2 and/or tier 3 support teams.
-Documents, tracks and monitors the problem to facilitate a timely resolution.
-Answers questions and gives information, advice and instructions to clients on such issues as email and password reset.
-Provide installation, upgrade, configuration, and troubleshooting computing and communication devices and peripherals.
-Ensure practice of department security standards.
-Update daily status reports and shift handover reports if applicable

Who are the customers?

 
Department of Workforce Solutions Staff, Users, Employers, Citizens of New Mexico

Ideal Candidate

 
The ideal candidate will have A+ Certification and Security+ Certification. 

They will also have experience in with technical support ticketing systems, call center experience.  

The ideal candidate will also be fluent in Spanish.

Minimum Qualification

 
High School Diploma or equivalent and three (3) months of related work experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) months may substitute for the required experience.

Employment Requirements

 
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.

Working Conditions

 
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some bending, standing, and lifting up to 35 pounds.

Supplemental Information

 

Do you know what Total Compensation is? Click here

Agency Contact Information: Anne Clark Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Ready to apply?
ApplyBolt finds matching jobs, tailors your resume, and submits applications for you.

About New Mexico Department of Workforce Solutions

New Mexico Department of Workforce Solutions
Albuquerque, New Mexico
All jobsWebsiteLinkedIn