Associate Operations Analyst

Delta Dental Ins. is a dental insurance organization dedicated to supporting the health and financial stability of its employees and their families. The Associate Operations Analyst oversees production and pre-production batch and transaction processing, monitors system alerts and service levels, performs process testing, and troubleshoots operational issues.

What you'll do:

• Consistently reviews the Dashboard and alerts containing the status of all Environmental, Applications, Online, current batch executions and any batch abends
• Reports on any status other than green immediately
• Processes Production Batch Requests, and creates and updates Daily Batch Turnover, and monitors batch processing via Scheduling Application
• Monitors emails for alerts regarding abends, threshold issues, server alerts and batch questions / Scheduling request
• Compares Payment Processing, Billing, and multiple scheduling applications for accuracy
• Coordinates triage calls with Vendors, Developers, Infrastructure and other teams as needed
• Monitors internal tracking site for pre‐production requests, accepts request and updates progress until the request completes
• Notifies requester of EOJ or problems encountered
• Provides system and Tidal logs to support escalated triage requests
• Accurately assesses production changes submitted from Applications Development to maintain system integrity and standards

What they're looking for:

• 0+ years of experience w/High School
• Detail oriented and problem-solving capabilities
• Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
• Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
• Strong analytical and quantitative skills to resolve difficult problems
• Partner with the business to identify, document and prioritize business requirements
• Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
• Work within various SDLC methodologies (waterfall, iterative, agile)
• Ability to quickly extract and communicate key insights from complex data and details
• Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

Benefits:

• Incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Career development
• Tuition reimbursement
• Recognition program
• Adoption assistance