Associate Product Manager

Big Happy is hiring an Associate Product Manager to turn business needs and discovery insights into build-ready requirements for its in-house order management and creative production platforms. The role leads stakeholder discovery, owns assigned product workstreams, supports agile delivery, and keeps product documentation current.

What you'll do:

• Translate discovery findings and roadmap priorities into complete PRDs for our in-house order management and creative production platforms, including problem statements, user needs, scope, workflows, dependencies, acceptance criteria, and open questions
• Run structured discovery conversations with Sales, Operations, Client Services, and other internal stakeholders to uncover pain points, validate business needs, and clarify edge cases
• Drive day-to-day execution of defined product workstreams within the broader roadmap by organizing tasks, tracking decisions, and moving initiatives forward with limited oversight
• Synthesize requests, process details, and technical context into specific, unambiguous documentation for UX and Engineering, aligned with Big Happy's product documentation standards
• Identify scope, timeline, dependency, and technical trade-offs; evaluate their impact on delivery and user outcomes; and escalate decisions promptly rather than waiting for direction
• Partner with Engineering during backlog refinement, sprint planning, and delivery follow-through by clarifying requirements and keeping tickets aligned with intended product behavior
• Develop working knowledge of core platform functionality, user workflows, and system interactions across our in-house order management and creative production platforms so requirements reflect operational realities and integration constraints
• Update PRDs, document revisions, and communicate requirement changes to stakeholders as decisions evolve, ensuring agreed outcomes are reflected through delivery

What they're looking for:

• 1-3 years of professional experience, including at least 1 year in a product or product-adjacent role where you wrote requirements and shipped work with an engineering team
• Experience working in an agile software or SaaS environment, including backlog refinement, sprint planning, or related delivery activities
• Demonstrated ability to elicit needs from stakeholders and turn them into clear requirements, user stories, and acceptance criteria, including mapping and documenting workflows
• Working experience developing user stories, refining backlogs, and mapping and documenting processes
• Enough technical fluency to follow high-level discussions about APIs, integrations, and data flow
• Excellent written and verbal communication, with the ability to write clearly for technical and non-technical audiences and build strong working relationships across Sales, Operations, Client Services, Design, and Engineering
• Strong analytical thinking and judgment, with the ability to weigh trade-offs and prioritize effectively
• A proactive, ownership-driven mindset; comfortable taking initiative and driving work forward independently
• Ability to build strong relationships across Sales, Operations, Client Services, Design, and Engineering
• Bachelor's degree in business, marketing, communications, computer science, information systems, or a related field, or equivalent professional experience
• Background in ad tech or digital media, whether ad operations, trafficking, agency, publisher, or ad server side
• Experience with SaaS product operations or systems integration documentation

Benefits:

• Access to Healthcare, Dental, and Vision benefits
• Unlimited PTO - take what you need
• HSA/FSA match program
• Big Happy-provided laptop
• Participation in Big Happy's stock program
• Paid Parental Leave
• Half Day Fridays (except Q4)
• 10% semi-annual bonus
• This role works from our NYC or CHI office 3 days per week (Hybrid)
• Team Happy camaraderie, celebrating wins, learning from challenges, and fostering continuous career growth