Associate Product Manager (M1)

ClassLink is a company dedicated to improving learning accessibility through innovative educational tools. The Associate Product Manager will support product planning and development efforts, collaborating with cross-functional teams to translate customer needs into product requirements while enhancing their foundational product management skills.

What you'll do:

• Support Product Managers in defining product vision, roadmap priorities, and feature requirements by gathering information and documenting product decisions
• Assist with backlog refinement by writing user stories, acceptance criteria, and supporting prioritization activities
• Analyze customer needs, business objectives, and product strategy to support informed product decisions while developing product management expertise
• Support product discovery, requirements gathering, and Agile planning activities under the guidance of Product Managers
• Participate in sprint planning, backlog refinement, product demonstrations, and release activities to ensure successful delivery
• Support feature validation through testing, pilot programs, and user feedback, documenting findings and recommending improvements that enhance product quality
• Gather and organize customer feedback, market research, competitive intelligence, and product usage data
• Utilize AI-powered tools to summarize research findings, identify emerging trends, and support product analysis
• Monitor product metrics and customer feedback to identify opportunities for product improvements
• Partner with Engineering, Design, Quality Engineering, and Product teams to clarify requirements and support successful product delivery
• Communicate product updates, documentation, research findings, and customer insights clearly to cross-functional stakeholders
• Contribute to a collaborative product culture by sharing knowledge, asking thoughtful questions, and supporting continuous improvement across product teams

What they're looking for:

• Up to 2 years of experience in product management, business analysis, software development, or a related field, including internships or equivalent experience
• Bachelor's degree in Business, Computer Science, Education, Engineering, or related field, or equivalent experience
• Foundational understanding of Agile product development, user stories, backlog management, and product lifecycle concepts
• Foundational understanding of software development concepts, APIs, integrations, and modern SaaS applications
• Familiarity with AI-assisted productivity tools and foundational knowledge of AI/ML product concepts with a willingness to learn AI-enabled product management
• Strong analytical and problem-solving skills with the ability to interpret customer feedback and product data under guidance
• Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional teams
• Ability to work effectively within cross-functional Agile teams while learning product management best practices
• Familiarity with Linear, Agile/Scrum methodologies, collaboration tools, and AI productivity tools
• Demonstrates curiosity about customer needs, business goals, and product success metrics
• Curious learner with strong initiative, attention to detail, adaptability, and a willingness to receive coaching and feedback
• Scrum Product Owner (CSPO) certification, or working toward certification

Benefits:

• 4+ weeks of vacation and 13+ paid holidays
• 12 weeks fully paid for all parents
• 401(k) with 0.5:1 company match
• Medical, dental, and vision plans
• Company-paid life, short-term disability, and long-term disability
• Voluntary options including supplemental life, accident, and pet insurance
• Give back through ClassLink Cares paid volunteer days
• Tuition reimbursement for continued education
• Coaching and internal programs to support career and personal growth
• Annual company retreats and team events with bright, fun coworkers