Associate Product Manager, Payments

myKaarma provides SaaS fixed operations solutions for the automotive industry, combining communication, scheduling, and payment tools for dealership service centers. The Associate Product Manager will own a defined payments product area, lead discovery and prioritization, and deliver software solutions in collaboration with cross-functional teams. The role also involves managing payments economics, measuring outcomes, and continuously improving the product.

What you'll do:

• Develop a deep understanding of customers through research, observation, data, and stakeholder feedback
• Clearly define customer problems and identify opportunities to improve the product
• Validate assumptions and solutions through customer insights, experimentation, and data
• Translate customer and business needs into prioritized product initiatives
• Evaluate solution options and make informed tradeoff decisions based on customer value, business impact, and technical feasibility
• Define clear product requirements, success metrics, and launch criteria
• Own initiatives from discovery through launch, measuring outcomes and continuously improving the product based on customer feedback and data
• Partner closely with Engineering and Design to deliver high-quality software
• Build strong cross-functional partnerships across Engineering, Design, Customer Success, Sales, Support, and Operations
• Communicate priorities, decisions, risks, and progress clearly to technical and business stakeholders
• Proactively identify dependencies, manage tradeoffs, and help teams stay aligned
• Independently own a defined product area with increasing autonomy, balancing short-term customer needs with long-term product health

What they're looking for:

• 1-3 years of experience in Product Management or a related role within SaaS or enterprise software. We will consider strong candidates from payment operations, implementation, solutions engineering, or business analysis where the work was substantively product work
• Demonstrated ability to deliver customer and business outcomes through cross-functional product development
• Strong analytical and problem-solving skills with the ability to make data-informed product decisions
• Experience defining product requirements, prioritizing work, and measuring success through product metrics
• Experience conducting customer interviews, usability testing, or other product discovery activities
• Proficiency with modern product, design, and AI-assisted tools to accelerate product discovery, communication, and execution
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, collaborative environment with evolving priorities
• Experience in automotive technology or enterprise SaaS ecosystems
• Familiarity with API platforms, developer experience, or integration frameworks
• Background in CX optimization, automation, or partner ecosystems

Benefits:

• **myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need**
• Flexible work environment with a high-performance, flexible structure that values freedom and responsibility.
• Comprehensive medical, dental, vision, life, and disability benefits.
• Wellness and telework stipends.
• Generous vacation time.
• Unlimited snacks and refreshments when working in the office.