Associate Project Manager - Retention Campaign Specialist

SCAN is a nonprofit health organization focused on improving care for older adults through Medicare Advantage, integrated care, and other health delivery models. The Associate Project Manager - Retention Campaign Specialist supports the planning, coordination, execution, and measurement of retention and renewal campaigns, including maintaining campaign documentation, tracking progress, coordinating cross-functional activities, and analyzing results.

What you'll do:

• Support the planning, coordination, execution, and delivery of retention and renewal campaigns across markets, ensuring activities are completed on time, within scope, and aligned with campaign objectives
• Prepare and maintain campaign plans, timelines, trackers, project documentation, outreach schedules, and status reports for internal stakeholders
• Coordinate end-to-end campaign logistics, including member files, outreach readiness and training, tracking needs, workflow alignment, and follow-up activities
• Partner with Retention Specialists, Data & Analytics, Product, Pharmacy, Member Services, Sales, and other cross-functional teams to support campaign execution, issue resolution, and follow-up needs
• 5 Maintain campaign trackers to document member lists, outreach status, completion progress, participation, outcomes, risks, dependencies, and next steps
• Review campaign requirements, identify interdependencies, coordinate work activities and schedules, and ensure assigned tasks are completed according to established timelines
• Monitor campaign progress, identify and escalate barriers, delays, or risks, and support resolution within predefined guidelines and structured plans
• Compile post-campaign results, including participation, outreach completion, retention outcomes, member feedback themes, lessons learned, and recommended improvements
• Help identify opportunities to improve future campaigns through trend review, process documentation, issue tracking, and post-campaign analysis
• Support market-specific and national campaigns as assigned, ensuring consistent execution, communication, documentation, and reporting across workstreams
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
• Actively support the achievement of SCAN’s Vision and Goals

What they're looking for:

• Bachelor's Degree or equivalent experience
• 0-2 years of project management, campaign coordination, operations, sales support, or member retention experience or related experience in the healthcare, health plan, or related industry experience required
• Basic leadership skills with the ability to coordinate work efforts, follow up on deliverables, and support cross-functional teams
• Good problem-solving skills, including the ability to identify risks, barriers, and dependencies and escalate issues appropriately
• Excellent written and verbal communication and interpersonal skills with the ability to work effectively with internal stakeholders and cross-functional partners
• Ability to prepare and maintain project plans, timelines, trackers, documentation, and status reports
• Ability to support planning, coordination, execution, and documentation within structured plans and predefined guidelines
• Ability to exercise judgment in selecting methods, techniques, and approaches for obtaining results within established parameters
• Ability to track progress against milestones, organize campaign details, and communicate updates clearly and accurately
• Ability to compile, review, and summarize campaign results, member feedback themes, and recommended improvements
• Ability to manage competing priorities, coordinate schedules, and follow through on time-sensitive deliverables
• Ability to maintain confidentiality and handle member, campaign, and business information with discretion

Benefits:

• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• Inclusive benefits
• Equal pay