Auxiliary Operations Project Coordinator Technician (*Restricted)

Working Title

Role Title

Role Code

FLSA

Pay Band

Position Number

Agency

Division

Work Location

Hiring Range

Emergency/Essential Personnel

EEO Category

Full Time or Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Work Schedule

Sensitive Position

Job Description

• Develop and maintain project schedules, task lists, and milestone tracking.
• Serve as the primary point of contact between Auxiliary operations, facilities project managers, and related stakeholders.
• Attending project meetings and walkthroughs and capturing detailed notes and action items.
• Organize project equipment turnover.
• Maintain project documentation, meeting minutes, drawings, submittals, and project records.
• Provide supervisors with project updates.
• Complete technical tasks with minimal supervision.
• Provide technical support for the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), security camera infrastructure (VMS) and additional related systems.
• Work with vendors, faculty, staff, and students to resolve technical issues with vendors on various projects.
• Take calls, track, and maintain tickets associated with technical issues related to the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), and security camera infrastructure (VMS).
• Provide excellent customer service for all customers both internal and external.
• Service and close tickets in a timely manner.
• Efficiently and effectively use all the processes and procedures of the Auxiliary Operations department.
• Effectively communicate verbally and in writing with technical and non-technical personnel.
• Schedule can include occasional evenings or weekend work.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Ability to multitask and manage competing priorities easily.
• Great verbal and written communication skills. Writing clear meeting minutes and team updates.
• Exceptional time-management and problem solving skills.
• Experience in project coordination.
• Ability to work cooperatively with faculty, staff, students and administrators.
• Knowledge of multi-functional printing devices, hardware point of sale devices, software installations, networks and data communication and the ability to analyze and diagnose routine and unusual related equipment problems.
• Ability to install and troubleshoot computer software and hardware.
• Good interpersonal skills with demonstrated ability to communicate effectively – verbally and in writing with technical and non-technical personnel.
• Proficiency with both Microsoft and Apple OS’s applications.
• Experience with project management software.
• Proven ability to plan and complete technical tasks with minimal supervision.
• Ability to safely move and handle 50 pounds independently.

• Experience maintaining multi-function devices, desktop/laptops, peripherals and associated software (PC/MAC).
• Experience in project coordination tracking project timelines, documentation, and deliverables.
• Experience providing customer service to managers, users, and/or clients.
• Experience troubleshooting hardware and software devices.
• Unrestricted Valid Driver’s License in good standing.

Additional Considerations

• Experience working with print management systems, One-Card ID solutions (Mobile Credential), Electronic Door Access (EDA) and security camera infrastructure (VMS)
• Experience working with project management software.
• Experience working in higher education
• Experience with ticketing system

Operation of a State Vehicle

Supervises Employees

Required Travel

Posting Number

Recruitment Type

Number of Vacancies

Job Open Date

Job Close Date

Open Until Filled

Agency Website

Special Instructions to Applicants

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

EEO Statement

ADA Statement

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting