Bellperson

Position Purpose Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaint each guest with room and features. 

Essential Functions
- Greet customers with friendly and sincere welcome.  Remain calm and attentive during heavy hotel activity and emergencies. 
- Retrieve guest items from cars, busses, vans, and carts.  Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.  Navigate bell cart through public areas, guest room corridors and to elevators. 
- Read and match luggage tags, write claim tickets, and detach portion to give to guest. 
- Organize and store luggage as necessary in a designated area. 
- Direct guest flow through hotel giving assistance and direction to various areas in hotel. 
- Listen and respond to guest inquires.  Answer questions and offer assistance giving accurate information. 
- Perform other duties as assigned.

Position Requirements
- High School or equivalent.
- 6+ months previous work experience in a guest service position required, preferably within the hospitality industry
- Overall knowledge of proper guest service, standards and code of conduct.
- Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.

Reporting Relationship Front Office Manager and Director of Operations.

Exemption Status Non-Exempt

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer

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Job Details
Primary Location: United States-Wisconsin-Lake Geneva
Work Locations: Grand Geneva Resort, 7036 Grand Geneva Way, Highway 50 East, Lake Geneva, 53147
Job: Guest Services
Organization: Hotels
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Experienced
Job Level: Entry Level
Job Posting: Sep 15, 2026, 2:29:00 PM