Benefit Program Specialist

Job Summary - Why you’ll love this position

The Family Support Division (FSD) is seeking candidates for Benefit Program Specialist (Case Analyst) positions with the Child Support program, Queue Management Team, FSD Field Operations.  The base location for this position is negotiable dependent on the selected applicant and office capacity. 

All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Responsibilities - What you’ll do

The main duties of this position is to prepare, review, and analyze statistical information regarding program performance specific to contract vendors and other specialized work units associated to the child support program. Create program statistical reports, charts, and graphs based on quality assurance program reviews; make recommendations for change based on statistical analysis and review.  Other duties include, but are not limited to:

• Make recommendations for the correction of deficiencies; interview recipients and collaterals to obtain verification and documentation of eligibility and payment accuracy;
• Analyze issues or problems to determine appropriate corrective action needed.  Provide instructions to staff to resolve issues.  Follow-up as needed to ensure problem has been fixed;
• Extensive use of EXCEL, including tabulating data and analyzing products;
• Initiate correspondence; prepare comprehensive reports of review findings;
• Conduct meetings with Child Support Program Coordinators to discuss upcoming workflows, priorities and alignment across functions:
• Develop and maintain knowledge of all FSD Child Support program systems requirements, including policy and procedure;
• Communicate with field staff regarding case actions/decisions;
• Assist program policy staff with systems testing and other special projects regarding program integrity;
• Other duties as assigned

Qualifications - All you need for success

Two or more years of experience as a Benefit Program Technician with the Missouri Family Support Division.

Experience in the Child Support program is preferred.

Lack of post-secondary education will not be used as a sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay). 

Recruitment Area:  All qualified applicants with current Child Support experience only.

Job Details - More reasons to love this position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

[email protected]   

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.