BRAND INTEGRITY SPECIALIST NF-02

SUMMARY OF DUTIES: Supports the store team in the planning and execution of specific brand standards. Serves as a resource for key processes such as: price changes, floor sets, weekly ad set and signing. Responsible for the weekly ad set process. Supports the execution of key corporate tasks and promotional programs and strategies in partnership with the Brand Integrity Manager, or Store Manager. Partners with Brand Integrity Specialist or designated Retail Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation. Reports to the Brand Integrity Manager, Store Manager, or Operations Manager. 

Supports the cultivation of a brand-ready store ¿ supporting efforts on establishing, maintaining and promoting branded visual and informational experiences within the store. Supports the Brand Integrity Manager¿s execution of promotional strategies within the store from a merchandising, signing and brand integrity lens. Works with the Training Specialist to ensure proper training of Brand Integrity Team Members to include training related to service, service recovery, merchandising, signing and visual display creation. Actively coaches Brand Integrity Team Members providing knowledge and support. Models best practices and behaviors for all members of the Brand Integrity Team. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing coaching and positive reinforcement to all store team members. Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. 

Identifies opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. 

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. 

Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.

MINIMUM QUALIFICATIONS:
ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience working in a role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation or a related field or work area is preferred. Ability to train operating standards and procedures for service, service recovery, merchandising, visual merchandising as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required. A valid driver's license is required.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx