Business Analyst 1

The Commonwealth of Pennsylvania’s Department of Transportation supports Driver and Vehicle Services systems that serve millions of customers. The Business Analyst 1 performs system analysis, documents business requirements and process changes, supports testing, researches problems, coordinates with stakeholders, and assists business users with workflow development.

What you'll do:

• **System Analysis:** Perform analytical work related to the development and operability of licensing and vehicle systems
• **Process Documentation:** Record process changes, prepare business requirements, and lead business meetings
• **Testing Support:** Create testing plans, review results, and report discrepancies for system enhancements and projects
• **Problem Research:** Investigate reported issues, document findings, and track entries through completion
• **Communication Tasks:** Coordinate with internal staff, vendors, and partners to support system updates and operations
• **User Assistance:** Provide guidance to business staff and support workflow development for system changes

What they're looking for:

• * A bachelor's degree; **or**
• * An equivalent combination of experience and training
• * Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree
• * You must meet the [PA residency requirement](https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx). For more information on ways to meet PA residency requirements, follow the [link](https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency
• * You must be able to perform essential job functions

Benefits:

• Health coverage, vision, dental, and wellness programs.
• Multiple retirement and investment plan options.
• Paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays.
• Flexible work schedules and work-from-home opportunities. Eligibility rules apply.
• Opportunities for internal mobility and professional development.
• Opportunity to participate in workplace charitable giving.
• Special employee-only discounts and rates on a variety of services and memberships.
• Opportunity to work from home part-time (telework), subject to eligibility requirements and approval.