Business Analyst

Arrive Logistics is a leading transportation and technology company in North America focused on growth and employee development. They are seeking a detail-oriented Business Analyst to support the Product team by managing operations, translating business requirements into technical specifications, and ensuring successful product delivery through collaboration with cross-functional teams.

What you'll do:

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues

What they're looking for:

• Bachelor's degree in a related field or equivalent experience
• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role
• Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product
• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms
• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities
• Experience writing user stories, acceptance criteria, and technical specifications
• Experience working on B2B products is preferred; a freight or logistics industry background is a plus

Benefits:

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!