Business Analyst

Bridgeway Benefit Technologies is seeking a Business Analyst to join its Professional Services team and support the delivery of benefits administration solutions. The role involves collaborating with customers and internal teams on software implementation, configuration, testing, training, requirements gathering, and solution reviews.

What you'll do:

• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway's software suite
• Effectively prioritize and execute multiple development projects, including eligibility files and module installations
• Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents
• Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources
• Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives
• Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements
• Develop and maintain a comprehensive understanding of our products, solutions, and capabilities

What they're looking for:

• Possess 1-3 years of experience as a Business Analyst or in software implementation, with experience working with external clients
• Ability to manage multiple projects, prioritize tasks effectively, and meet deadlines
• Exceptional written and verbal communication skills, with an emphasis on clarity and conciseness
• Demonstrate strong initiative and a natural aptitude for learning in a complex and ever-evolving technology environment
• Advanced proficiency in Microsoft Office products, particularly Excel
• Bachelor's degree in information systems, Computer Science, or a related field
• This is a remote position, with travel up to 30%, as needed
• Knowledge of the benefits administration or Taft-Hartley industry is a plus

Benefits:

• Remote position
• Travel up to 30%, as needed