Business Analyst

Kyndryl is hiring a Business Analyst to bridge business stakeholders and technical delivery teams, translating business needs into actionable requirements and supporting successful implementation. The role contributes across the delivery lifecycle, from discovery and requirements definition through testing and validation, while identifying gaps and opportunities for process improvement.

What you'll do:

• This role serves as a critical bridge between business stakeholders and technical delivery teams, ensuring business needs are clearly understood, translated into actionable requirements, and carried through successful implementation
• The individual works closely with customers, subject matter experts, product teams, architects, and engineers to analyze business processes, define requirements, develop user stories and acceptance criteria, and maintain alignment between business objectives and delivered functionality
• The role participates throughout the full delivery lifecycle—from discovery and requirements definition through backlog refinement, development, testing, and validation
• It is responsible for identifying gaps, dependencies, assumptions, and opportunities for process improvement while maintaining high-quality, traceable requirements and supporting documentation
• The individual will also leverage approved AI-assisted tools and modern analysis practices to improve the speed, consistency, and quality of requirements and solution delivery

What they're looking for:

• 1–3 years of professional experience in business analysis, technology delivery, project coordination, product support, or a related role. Relevant internships or comparable experience may be considered
• Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent practical experience
• Strong analytical and problem-solving skills with the ability to break down complex or ambiguous business needs into clear, manageable requirements
• Ability to develop clear requirements, user stories, acceptance criteria, process flows, and supporting documentation
• Strong written and verbal communication skills, with the ability to work effectively with both business and technical stakeholders
• Highly organized, with the ability to track multiple requirements, decisions, dependencies, and action items simultaneously
• Basic understanding of the software development lifecycle (SDLC) and Agile delivery practices
• Comfortable working with technical teams and developing an understanding of applications, integrations, data, and system behavior without needing to be a software developer
• Ability to learn new business domains and technologies quickly, ask effective questions, and work through requirements that may initially be incomplete or ambiguous
• Comfortable using modern productivity and AI-assisted tools to support research, analysis, documentation, and requirements development
• Self-motivated and collaborative, with a willingness to take ownership of assigned work while seeking guidance when appropriate
• Exposure to Azure DevOps, Jira, ServiceNow, Agile/Scrum, process mapping, APIs/integrations, SQL, cloud technologies, or enterprise applications would be beneficial, but I would treat these as learnable skills rather than prerequisites

Benefits:

• Fully remote work arrangement
• Employee learning programs with access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and more
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations