Business Analyst

Legna Software is a fast-growing SaaS company providing supply chain and inventory management software to the timber and wood products industries. The Business Analyst will implement and configure software solutions, build customer relationships, provide training and post-go-live support, and collaborate with internal teams to improve products and ensure client success.

What you'll do:

• Deliver successful implementations of Legna’s software applications by providing the technical expertise to efficiently implement software and configure systems
• Build strong relationships with customers to understand their business processes, goals and challenges
• Act as primary liaison between the customer and internal teams (R&D, Product, Exec)
• Develop business and forestry industry-related knowledge to be able to understand and proactively solve customer requirements
• Train customer teams on system functionality, best practices, and workflows, including the creation and updates of training and user guides
• Provide support to customers post go-live; understand the importance of and pursue the highest degree of customer service
• Test software as directed and clearly communicate feedback to ensure issues are addressed promptly and accurately
• Support product management team by acting as voice of the customer
• Ad hoc projects in business operations supporting the overall initiatives and goals of the business
• Demonstrate the ability to learn quickly, communicate ideas effectively, and utilize flexibility and creativity to present a variety of solutions
• The candidate must be willing to perform other duties as assigned or requested

What they're looking for:

• Applicants will only be considered if both (1) you are already eligible to work in the United States, and (2) you will be able to physically work in Winston-Salem, North Carolina
• Bachelor's degree from an accredited 4-year university
• Strong verbal and written interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences
• Proficiency in project management and organizational abilities, with a proven track record of meeting deadlines
• Analytical and problem-solving skills with excellent attention to detail
• Working knowledge of computer software systems, hardware systems, network technologies, and ERP applications relevant to the task of implementing software
• Proficiency in Microsoft Office products
• Experience in software implementation, consulting, or technical support roles preferred but not required

Benefits:

• A competitive salary & discretionary bonus
• 401(k) employer match
• Medical, dental, vision and life insurance
• Paid vacation/holidays