Business Analyst

Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with 1,400 employees dedicated to making people feel secure. They are seeking a Business Analyst to partner with stakeholders to identify business needs, gather requirements, and recommend technology solutions to enhance efficiency and support business goals.

What you'll do:

• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems
• Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows
• Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots
• Work with functional areas such as State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing
• Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary
• Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing
• Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies
• Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates
• Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures
• Participate in the development and design of new products, and documenting system changes that are necessary as a result
• Support ServiceNow/Help Desk related requirements items

What they're looking for:

• 1-5+ years experience in a Business Analyst role preferred
• Bachelor's Degree preferred or Equivalent business or business analyst experience
• Familiarity with automated Commercial Lines systems desired

Benefits:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit