Business Analyst - Columbia
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Apply to Business Analyst - Columbia at South Carolina Department of Employment and WorkforceJob details
- Location
- Richland County, South Carolina
- Work type
- Onsite
- Compensation
- $53,142 - $56,000/yr
- Posted
- 1 week ago
- Apply on
- governmentjobs.com
About this role
About the Department
About UsBusiness is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Job Description
Do you enjoy troubleshooting technical issues in computer systems, providing exceptional customer service, and managing projects? Join our Workforce Policy, Tech & Training team as a Business Analyst within the Workforce Development Division (WDD).
The WDD team manages research and policy development, federal reporting, and workforce system Memorandums of Understanding (MOUs) and infrastructure funding agreements (IFAs). As a member of the WDD team, the Business Analyst will perform business analyst functions regarding collection, reporting, and performance for workforce programs. Additionally, this role will provide training and technical assistance to state and local staff on SC Works Online Services (SCWOS) system navigation and functionality in accordance with program requirements. An ideal candidate will be able to analyze problems and find solutions, work effectively with others toward a common goal, offer excellent customer service, and take initiative on projects and commitments.
Key ResponsibilitiesUnder limited supervision, the Business Analyst will:
- Serve as a point of contact for the state's case management and labor exchange system.
- Provide technical assistance to various users of the system with varying levels of technical, website or workforce system expertise.
- Collaborate with team and vendor to ensure issues are resolved in a timely fashion.
- Manage system-related projects and ensures professional and quality support is provided to staff, employers, jobseekers, and constituents.
- Utilize SQL to conduct programmatic and case management system utilization analyses to support data driven program decision making.
- Create documentation to ensure maintenance and administration is standardized.
If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!
Position Duties
A bachelor’s degree in a related field and relevant training or experience; OR a high school diploma and any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position. Must be able to read, research, understand, and communicate the federal reporting and management system requirements for several workforce programs. Additionally, this position must have adequate experience and understanding of systems to provide valid analysis of information and communicate business requirements to systems and program personnel at the state and local levels in a professional and understandable manner. Experience conducting data analysis and presenting the results effectively. Must be able to provide quality customer service to internal and external stakeholders. Must have experience using SQL and Microsoft Office (Word, Excel, PowerPoint, Outlook).
Other Qualifications
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- Less than a twelfth grade education
- High school diploma or equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- None
- Beginner
- Intermediate
- Advanced
- Day to Day
- At least once a week
- At least once a month
- On occasion
- Rarely
- Never
- Yes, to customers with little to no knowledge of products/services.
- Yes, to customers with a moderate level of knowledge of products/services.
- Both of the above.
- I have no experience providing customer service.
- Day to Day
- At least once a week
- At least once a month
- On occasion
- Rarely
- Never
- Yes
- No
- Yes
- No
- Yes
- No
- Indeed.com
- SC State Jobs Website - careers.sc.gov
- NASWA Job Board
- SC Works Center Referral
- SC DEW Current or Former Employee
- SC DEW Recruitment Communication or DEW Recruiter
- Other
- Yes
- No
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Employment and Workforce Address 1550 Gadsden StreetColumbia, South Carolina, 29202 Phone803-737-2550