Business Analyst, Commercial - LTL Express, Road Transport US

DSV hires a Business Analyst, Commercial to support its Commercial and Tender Management teams with reporting, CRM administration, data analysis, and commercial operations. The role maintains CRM data integrity, tracks commercial milestones, and develops sales scorecards and dashboards to support decision-making and operational efficiency.

What you'll do:

• Develop, maintain, and distribute commercial operations reporting for corporate and agent office sales teams
• Generate CRM reporting, sales pipeline reporting, milestone tracking, and business performance analytics
• Maintain and update CRM records to ensure data accuracy, consistency, and reporting integrity
• Support CRM administration activities, including updates, data audits, account maintenance, and reporting enhancements
• Create, maintain, and analyze sales scorecards, dashboards, and KPI reporting tools
• Analyze sales and pipeline trends to identify opportunities, risks, and areas for operational improvement
• Compile, validate, and manipulate large datasets using advanced Microsoft Excel functionality including formulas, pivot tables, lookups, and data analysis tools
• Develop recurring and ad hoc reports for leadership, sales management, and commercial operations teams
• Collaborate with internal stakeholders to improve reporting processes, data quality, and workflow efficiencies
• Assist with milestone tracking and reporting related to sales activities, tenders, customer opportunities, and pipeline management
• Identify reporting inconsistencies or data discrepancies and work with stakeholders to resolve issues in a timely manner
• Support process improvement initiatives related to CRM usage, reporting automation, and commercial analytics

What they're looking for:

• Experience working with CRM systems and sales reporting tools required
• Advanced Microsoft Excel skills required, including formulas, pivot tables, lookups, filtering, and data analysis functionality
• Experience working with large datasets and reporting environments required
• Strong analytical and problem-solving skills with the ability to interpret and summarize complex data
• Advanced proficiency in Microsoft Excel with the ability to develop and troubleshoot formulas and reporting tools
• Strong attention to detail and commitment to data accuracy
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines
• Strong interpersonal and communication skills with the ability to collaborate across all levels of the organization
• Ability to identify trends, gaps, and opportunities through data analysis
• Self-motivated with the ability to work independently and within a team environment
• Strong business acumen and understanding of sales and operational reporting metrics
• Proficiency with CRM systems, reporting platforms, and Microsoft Office applications