Business Analyst - Digital Commercial Solutions

Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Business Analyst – Digital Commercial Solutions to enhance customer experiences by collaborating with product management and business stakeholders, analyzing business processes, and supporting digital product enhancements.

What you'll do:

• Continuously discover customers’ needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customers
• Participate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needs
• Document, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussions
• Support the analysis and deep understanding of business processes to identify areas for improvement
• Help prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updates
• Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements
• Manage, administer, and prioritize backlog of enhancements to balance business and customer expectations
• Support User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixes
• Collaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updates
• Efficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as needed
• Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making
• Enter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platforms

What they're looking for:

• Bachelor's degree in information technology, Business, Engineering, or a related field or equivalent experience
• 0-2 years of experience in a business or Digital/IT environment (internships or co-ops count!)
• A curious, customer-centric, and analytical mindset with a strong desire to learn
• Demonstrated ability to manage competing priorities effectively, while providing unrivaled customer service
• Experience in creating user stories, process flow diagrams, and training materials
• Ability to translate technical concepts into easily understandable communication
• Strong written and verbal communication skills
• Proficiency in Microsoft Office/365 Suite
• Familiarity with the Ecommerce user experience
• Work visa sponsorship is not available for this position
• 2+ years of experience in a business or Digital/IT environment (internships or co-ops count!)
• Basic understanding of Agile methodologies and digital product teams

Benefits:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service