Business Analyst I

JOB SUMMARY

The Business Analyst role is responsible for serving as liaisons between the operational and administrative functions and systems of the Bank and the IT Organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations.

Based on breadth and depth of understanding of business needs and processes, Business Analysts collaborate with IT team members to determine if appropriate internal or external solutions currently exist, or whether new solutions are required and feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems. Business Analysts are responsible for proactively identifying technology opportunities that support Bank strategies and performance.

Business Analysts educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers, and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support. Strong leadership, relationship management, interpersonal, negotiation, and communication skills are also required.