Business Analyst Intern - Aftermarket

JLG, an Oshkosh company, provides equipment, training, and support solutions for the access industry. The Business Analyst Intern - Aftermarket will support systems and processes for used equipment sales, rentals, warranty administration, parts sales, distribution, pricing, and marketing while contributing to improved efficiency, data accuracy, and customer satisfaction.

What you'll do:

• Assist with used equipment sales and rental operations, including data entry, reporting, and coordination with sales teams
• Support warranty processes by tracking claims, maintaining records, and ensuring timely resolution
• Contribute to parts sales initiatives, including customer support, order tracking, and inventory management
• Support parts distribution activities, ensuring timely and accurate delivery of parts to customers and service centers
• Collaborate with cross-functional teams to identify opportunities to enhance business processes through improved systems, automation, and data management
• Provide general administrative, analytical, and technical support to the Aftermarket team

What they're looking for:

• * Student working towards bachelor's degree
• * Currently pursuing a Bachelor's degree in Business, Information Systems, Supply Chain, or a related field
• * Completed classes or education in general business structures and processes
• * Experience with relational databases and SQL
• * Experience in programming, scripting, logic, algorithms, and other systems development skills
• * Demonstrated interest in business processes and how systems and data can enhance operational performance
• * Ability to visually graph and document processes in Visio (or equivalent) to depict current and future state processes
• * Ability to analyze processes and systems to understand, document, and communicate changes in technical, process, and human domains
• * Experience with Agile development philosophies, techniques, and rituals
• * Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
• * Ability to communicate technical information in business terms
• * Ability to work independently and multi-task

Benefits:

• Competitive total rewards package
• Various opportunities to support team member growth and success
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role