Business Analyst IT

TouchPoint Software is a leading provider of integrated information and payment management solutions. The IT Business Analyst partners with cross-functional Agile teams to elicit, analyze, and refine requirements, translating business needs into user stories and supporting sprint-based delivery of solutions.

What you'll do:

• Evaluates business requests to determine feasibility within Agile delivery cycles; researches and identifies options that best serve business needs using data-driven analysis and AI-enabled research tools
• Conducts gap analysis between existing business systems and evolving customer requirements, informing backlog prioritization and sprint planning decisions
• Collaborates with Product Owners, System Architects, and Agile development teams to refine epics into detailed user stories with clear acceptance criteria
• Authors and maintains Agile artifacts including user stories, acceptance criteria, process flows, and functional and technical specifications, leveraging AI-assisted documentation tools where appropriate
• Compiles, analyzes and interprets complex data using a combination of AI-powered analytics and traditional tools to identify trends; troubleshoot issues, and informs product decisions
• Collaborates with Product Owners and stakeholders to define product vision, sprint goals, and release-level deliverables that support desired business outcomes
• Supports sprint planning by preparing refined user stories, story maps, and release communication documents for iterative solution delivery
• Proactively identifies cross-team dependencies and impediments, escalating risks during standups and sprint planning to maintain delivery velocity
• Defines acceptance criteria, creates behavior-driven test scenarios, and performs sprint-level acceptance testing (UAT) for product increments
• Supports continuous improvement by contributing insights from sprint retrospectives and identifying opportunities for workflow automation
• Other duties as needed or assigned

What they're looking for:

• Ability to translate business needs into well-structured user stories, acceptance criteria, and viable Agile solutions
• Experience conducting requirements analysis within Agile frameworks, translating stakeholder needs into user stories, story maps, and functional specifications for cross-functional teams
• Proficient with Agile collaboration tools (e.g. Azure DevOps) and Microsoft Office products
• Experience utilizing agentic AI tools (e.g., AI copilots, intelligent document analysis, automated data extraction) to accelerate requirements gathering, data analysis, and documentation tasks
• Previous active participation in Agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Foundational understanding of DevOps practices, CI/CD pipelines, and how they integrate with Agile BA workflows
• Familiarity with Agile estimation techniques (story points, planning poker) and backlog management practices
• Ability to work both independently and in a team-oriented, collaborative setting
• Ability to thrive in fast-paced, iterative Agile environments with shifting priorities and sprint-based timelines
• Ability to work effectively with Product Owners, Scrum Masters, and stakeholders at all levels, facilitating alignment across Agile teams
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills