BUSINESS ANALYST JUNIOR WORKING TITLE OF PRODUCT DELIVERY ANALYST ADVANCE - 10132026-81915

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, DAVIDSON COUNTY

The Department of Finance and Administration will not sponsor applicants for work visas.

This position requires a criminal background check and CJIS/FTI Fingerprints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. 

This position is designed as Hybrid (In office and Remote).

Education and Experience: Bachelor's degree and 1+ years of professional experience business systems or process analysis. Acceptable substitutions include relevant associate degrees with experience or additional graduate coursework.

Under general supervision, the Product Delivery Analyst Jr supports business analysis and product delivery activities for assigned products and initiatives. The position works within product and delivery teams to understand business and user needs, document processes and requirements, support iterative delivery, and help validate product changes from discovery through implementation and post-implementation review. The position collaborates with business stakeholders, Product Owners, Project Managers, developers, Quality Assurance, vendors, providers, architects, and other delivery partners, and escalates complex, conflicting, or unauthorized matters to appropriate leadership.

1. Participates in discovery and problem-framing activities; gathers and analyzes stakeholder, process, policy, and product information; documents current and future states, business rules, needs, impacts, and expected outcomes; and translates findings into requirements, user stories, acceptance criteria, and related work products.
2. Supports backlog refinement, prioritization, solution evaluation, product support activities, and process improvement by documenting business value, urgency, dependencies, compliance needs, stakeholder input, and potential alternatives.
3. Participates in Agile, hybrid, and other delivery activities; maintains assigned backlog items and product documentation; provides business context and requirements clarification; and supports implementation, release readiness, governance, retrospectives, and post-implementation reviews.
4. Collaborates with Quality Assurance on business validation, test scenarios, test results, User Acceptance Testing, data-conversion validation, defect clarification, and resolution; participates in interfaces, Healthcare Electronic Data Interchange, integration, external-user, and provider readiness activities as assigned.
5. Builds working relationships with business users, program staff, developers, Quality Assurance, vendors, providers, and other stakeholders; participates in interviews, workshops, reviews, demonstrations, and delivery discussions; and documents and communicates questions, decisions, risks, dependencies, feedback, and action items.
6. Follows State standards, agency policies, enterprise requirements, and approved delivery practices; identifies and communicates potential impacts from legislative, regulatory, program, policy, administrative, and governance changes; and assists with required architecture, security, accessibility, data, Artificial Intelligence, approval, and documentation activities.
7. Participates in training and professional development, applies approved Product Delivery and Business Analysis practices, develops knowledge of assigned government programs and products, and escalates unresolved issues, conflicting needs, and matters outside the analyst's authority.

Competencies:

1. Manages Conflict
2. Customer Focus
3. Drives Results
4. Communicates Effectively 
5. Instills Trust

Knowledges:

1. Government regulations 
2. Business process improvement methodologies
3. Software application 
4. Development lifecycle
5. Data analysis

Skills:

1. Communication
2. Critical Thinking
3. Problem Solving
4. Stakeholder Engagement

Abilities:

1. Working in teams
2. Organizational agility
3. Exposure to process mapping
4. User interface mock-ups
5. Testing, requirements documentation

1. Microsoft Office
2. Process mapping tools
3. Requirements documentation software
4. User interface modeling tools
5. Computers