Business Analyst - Underwriting

Falvey Insurance Group is a marine insurance managing general agent focused on technology and operational excellence. The Business Analyst will support underwriting operations by serving as an embedded partner, designing process and system improvements, coordinating user acceptance testing, and supporting internal software systems and business intelligence initiatives.

What you'll do:

• Participating in the design of large-scale strategic projects that impact underwriting lines of business
• Maintaining an ongoing understanding of assigned underwriting partners' goals, priorities, concerns, and daily processes
• Conducting Process identification, documentation, and suggesting operational improvements
• Participating in and coordinating the User Acceptance Testing phase for system updates that impact assigned underwriting lines of business
• Running regular check-ins with assigned underwriting partners to communicate statuses and confirm priorities
• Supporting the efficiency of proprietary internal systems through:
• Intaking issue submissions (bugs, questions, feature requests, etc.) from assigned underwriting partners and clarifying the Problem, Impact, and Potential Solutions
• Following prioritization and process guidelines to determine a solution path
• Writing Change Requests for internal software development team
• Communicating updates and status on individual problems
• Using Business Intelligence platforms to review underwriting KPI's and data integrity
• Evaluating project requests in terms of underwriting goals, business goals, and objectives

What they're looking for:

• Exceptional written and verbal communication skills with the ability to contextually switch between technical and plain language. Experience creating process flows, wireframes, decision trees, other methods of effective visual communication
• Excellent comprehension skills to efficiently develop a connected understanding of business processes and goals. This includes learning via informal conversations with company leaders, completed projects, end user interviews, and individual experimentation/replication of issues
• Problem solving skills are necessary for this position, as numerous complex scenarios will be directed to the candidate on a daily basis. We are looking for an individual who enjoys getting to the bottom of complex problems and ultimately coming up with effective solutions
• Bachelor's degree is required
• Must be able to sit and work quietly for extended periods of time, operate a computer, and answer and communicate on a telephone
• Insurance Experience a plus
• Business Analysis Experience a plus
• Process Diagramming Experience a plus
• Experience with Business Intelligence platforms (Power BI, Tableau, Domo) a plus
• Additional business work experience is preferred

Benefits:

• Meaningful employee recognition
• Career development planning
• Opportunities to connect
• Ample time for on-the-job training and learning
• Hybrid work environment: 3 days within the business-casual office environment, with Wednesday and Thursday required, and employees may work from home the other 2 days
• Employees choose their schedule