Business Configuration Analyst I

CareMetx is a provider of patient access solutions, digital hub services, and support services for specialty therapies. The Business Configuration Analyst I supports the configuration and maintenance of platform components, operational workflows, communication templates, and system settings for client-specific patient services programs. The role also assists with validation, troubleshooting, monitoring, documentation, and continuous improvement under the guidance of senior analysts.

What you'll do:

• Assist in configuring CareMetx platform components to support client-specific program workflows and operational needs, under the guidance of senior analysts
• Assist in setting up and maintaining operational UI settings, communication templates, queues, and delivery and business rules
• Execute routine configuration changes to support business-as-usual program updates and enhancements under supervision
• Participate in program validation activities prior to go-live and accompanying system or configuration changes
• Support the Solution Architect and Operations Lead by assisting in the translation of workflow and communication requirements into system configurations
• Assist in troubleshooting configuration or communication issues impacting hub operations, escalating complex issues to senior analysts as needed
• Participate in continuous improvement of configuration standards and testing practices, actively pursuing BCA II responsibilities, competencies, and skills
• Assist in monitoring the health of systems enabling program operations and support appropriate corrective actions
• Produce and maintain configuration documentation, test scripts, and other materials required for program setup and ongoing support
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled
• Other duties as assigned - Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

What they're looking for:

• • Basic knowledge of hub, pharmacy, and/or adherence services such as patient enrollment, benefits investigation, prior authorization, or copay assistance
• • Familiarity with operational workflows and communications in healthcare or patient services environments
• • Ability to translate client and patient needs into structured operational and system requirements
• • Experience documenting workflows, business requirements, and system configurations
• • Basic understanding of system configuration, UI setup, or application administration
• • Strong attention to detail and commitment to documentation accuracy
• • Detail-oriented and quality-focused, with a commitment to accuracy in all configuration work
• • Comfortable working in structured environments with multiple tasks and deadlines
• • Developing problem-solving mindset, able to identify issues and seek guidance to resolve them
• • Collaborative and communicative, works well within technical and operational teams
• • Demonstrates accountability for the accuracy and timeliness of assigned work
• • While performing the duties of this job, the employee is regularly required to sit