Business Operations Analyst

ADP is seeking a Benefits Operations Analyst I to support its TotalSource Benefits Billing Recon and Eligibility team. The role manages carrier reconciliations and payments, client billing, eligibility communications and reconciliation, field support and training, and process improvement initiatives.

What you'll do:

• Carrier Reconciliation & Payment: Conduct monthly carrier reconciliations of assigned carriers. Average monthly carrier payments valued at $3 billion on an annualized basis. Monitor carrier activity to ensure that reconciliation files are received or sent on a timely basis. Perform eligibility data reconciliation. Create, maintain and modify queries needed to reconcile eligibility data. Create error files to send to regions and/or carriers. Research error files. If carrier system access is available, terminate all identified terminations that have appeared as a discrepancy. Maintain reconciliation files. When dealing with Paid as Billed carriers, incorporate and manage the Net Zero reconciliation process
• Client Billing: Ensure Client Benefit Billing processes are completed timely and accurately as well as prepare and deliver monthly ACH file. Average monthly client billing is valued at $250 million. Identify and communicate billing errors to carriers and internal partners. Ensure all recon and corrections have been made prior to the subsequent billing runs. Oversee the timely and correct auditing of benefit adjustments. Prepare monthly billing reconciliation files and journal entry worksheets. Prepare files and reports needed for reclassification of expenses
• WSE Eligibility: Manage eligibility communications between carriers and internal partners. Assist benefit service team with diagnosing and solving eligibility issues. Run the weekly EDI process and resolve any transmission failures. Actively work and manage the discrepancy report reconciliation process between processes. Monitor the workflow of electronic eligibility interfaces from creation to carrier receipt
• Field Support & Training: Acts as the liaison between Benefits Billing & Reconciliation and the service teams for billing and adjustment related questions. Train new associates and cross train team members to ensure the proper backups are in place for each department function
• Process Improvement: Leads technology projects to automate systems and improve processes. Troubleshoots and resolves problems, explores opportunities for enhancements and improvements to existing Client-related benefit billing reports, and financial reporting tools

What they're looking for:

• Microsoft Office proficiency with focus on Excel
• 1-2 years of directly related experience
• Bachelor's Degree (or equivalent in education and experience) Preferred
• Prior experience related to data analysis and information management of large sets of data are preferred
• Also relevant are roles related to Accounting and Finance