Business Operations Analyst

Sizzling Platter is a multi-brand restaurant franchisee operating locations across several restaurant brands. The Business Operations Analyst will support the Strategic Analytics function by following through on CAM audits, validating pricing data, tracking workstreams, and scoping and building workflow automations.

What you'll do:

• CAM audit follow-through. Take the facilities CAM (Common Area Maintenance) audit results and work them one by one: verify the finding against source documentation, identify the right stakeholder (landlord, property manager, internal facilities or finance contact), reach out, track the response, and drive each item to a documented resolution
• Pricing data QA. We pull competitor and internal menu pricing across several brands on a recurring basis. You'll spot-check pulls against source, flag anomalies, and get comfortable enough with the scripts to re-run or troubleshoot a failed pull yourself
• Automation scoping. Sit down with stakeholders across the business, interview them about how they actually do a repetitive task, and come back with a clear-eyed writeup of what's worth automating and what isn't. This is as much a people skill as a technical one: you have to ask the right follow-up question to find where the real time is being lost
• Automation build-out. Turn the highest-value ones into something real: an agent in Copilot Studio, a Power Automate flow, or a Claude Code-driven script. You won't be expected to architect complex systems solo, but you should be comfortable being the one who tries first, breaks it, and iterates, with us coaching you through the harder parts
• Heavy day-to-day use of Claude Code. This will be your default tool for a lot of the above: pulling data, checking pricing pipelines, drafting first passes at automations. You should be, or quickly become, the kind of person who'd rather try a prompt and read the error than wait to be shown exactly what to type
• Status tracking. Keep a clear, current record of what's open, resolved, or stuck across audits, pricing QA, and automation projects, so nothing sits untouched because no one remembered it existed

What they're looking for:

• Comfortable opening a terminal and running a script someone else wrote, and not rattled when it throws an error. You read the error, you try something, you ask a sharp question if you're still stuck
• Deeply curious about tools, AI, and automation platforms. You'll poke at Copilot, Power Automate, or Claude Code to understand them rather than waiting to be shown
• Comfortable running a short interview with a stakeholder: asking follow-ups, pushing past "it's fine" to find where the actual friction is
• Self-sufficient by default. You take a task, figure out the first three steps yourself, and come back with a specific question rather than "what do I do."
• Organized enough to run several open threads (audit items, pricing checks, automation projects) without dropping any of them
• Persistent about follow-up. A meaningful share of this role is asking people outside Finance for things they owe you, and continuing to ask until you get them
• What we're looking for is curiosity and real-world experience: things you have actually done, problems you have actually solved, processes you have actually fixed
• If you've taught yourself something technical out of curiosity, even something unrelated to this job, that carries more weight with us than a transcript
• Occasional travel to restaurant locations may be required
• No degree required, and no coding background required
• A relevant degree is welcome, but it is not what we're evaluating and its absence will not count against you
• Any hands-on exposure to Copilot Studio, Power Automate, or similar low-code automation tools

Benefits:

• Full-time employment
• Onsite work at the Sizzling Platter Support Center in Murray, UT
• Apprenticeship-style role with direct teaching and coaching
• Training on scripts, dashboards, Claude Code, automation scoping, Copilot Studio, and Power Automate
• Expectation of building analyses and automations and running workstreams end to end within 12 to 18 months