Business Operations Analyst I

Softheon develops software that simplifies health insurance selection and supports health plan and government customers with enrollment, administration, reporting, and operational requirements. The Business Operations Analyst I will analyze data, improve processes, generate reports, support projects, conduct market research, and collaborate across functions to optimize healthcare business operations.

What you'll do:

• Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements
• Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments
• Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management
• Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks
• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals
• Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector
• Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team
• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
• Provide guidance and mentorship to team members within your department and across diverse functions
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement

What they're looking for:

• Bachelor's degree required, degree in STEM is preferred
• 1-3 years of experience in business operations or data analysis
• Experience in the healthcare or technology industry is a plus
• Experience within the STEM field is required
• Must be willing to complete certification within first 180 days of employment
• Basic understanding of healthcare industry standards and regulations is desirable
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
• Excel experience is required
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and a proactive approach to identifying and solving problems

Benefits:

• Equity (when applicable)
• Variable/incentive compensation
• Work from your home company with a one-time home office stipend
• Health, vision and dental coverage for you, your spouse and dependents
• A monthly wellness stipend
• Internet stipend
• 401K with a match; immediately vested
• Employee assistance program
• Disability/life insurance
• Parental leave