Santa Fe, New Mexico
Business Operations Analyst - Law Enforcement Certification Board (DPS #10116301)
Job details
- Location
- Santa Fe, New Mexico
- Work type
- Onsite
- Compensation
- $47,050 - $70,574/yr
- Posted
- 3 weeks ago
- Apply on
- careers.share.nm.gov
About this role
Salary
$22.62 - $33.93 Hourly
$47,050 - $70,575 Annually
This position is a Pay Band C5
Posting Details
Why does the job exist?
The position assists with research, report preparation, and documentation management to support Board operations, regulatory compliance, and internal decision-making. Responsibilities include drafting correspondence, preparing reports and presentations, coordinating meetings and travel logistics, and managing internal communications and documentation. The role also assists with responding to Inspection of Public Records Act (IPRA) requests and ensures that records are organized and maintained in accordance with applicable policies and records-retention requirements.
How does it get done?
Key responsibilities include:
RECORDS AND DOCUMENT MANAGEMENT
Maintains and updates electronic and paper files related to personnel, financials, property, and disciplinary actions using standardized naming conventions and secure storage protocols.
Ensures confidential materials are handled in accordance with agency policy and regulatory requirements, including restricted access and audit trail documentation.
Tracks and archives certification-related documents for over 8,000 holders, ensuring timely retrieval and life cycle continuity.
Coordinates with internal units to reconcile discrepancies in documentation and maintain version control across platforms.
BOARD OPERATIONS SUPPORT
Manages the CEO's calendar, schedules board meetings, and coordinates logistics for travel, accommodations, and conference calls.
Screens and prioritizes incoming communications (emails, calls, packages), ensuring timely dissemination to appropriate parties.
Prepares agendas, meeting materials, and follow-up documentation for board sessions and stakeholder briefings.
Serves as the operational point of contact for board members, agency representatives, and certification holders.
IPRA COMPLIANCE AND RESPONSE
Reviews and consolidates responsive materials for Inspection of Public Records Act (IPRA) requests, ensuring accuracy and completeness.
Research relevant statutes, policies, and historical records to validate response content.
Coordinates with legal and compliance teams to ensure all disclosures meet statutory requirements.
Tracks IPRA requests and responses using internal systems to monitor deadlines and maintain transparency.
DATA COMPLETION AND REPORTING
Gathers and organizes data for reports, presentations, and correspondence related to board operations and certification metrics.
Proofreads and revises drafts for clarity, consistency, and compliance with agency standards.
Develops reference tools and templates to streamline future reporting and improve data accessibility.
Supports performance tracking by compiling statistics and trend analyses for internal and external stakeholders.
STAKEHOLDER COORDINATION
Communicates with 194 public safety agencies and ce1tification holders to relay updates, request documentation, and clarify procedural requirements.
Facilitates the onboarding and renewal processes by coordinating with agency liaisons and internal staff.
Responds to inquiries with professionalism and discretion, ensuring alignment with board policies.
Maintains contact lists, communication logs, and stakeholder engagement records for continuity and audit readiness.
ADMINISTRATIVE PROCUREMENT SUPPORT
Prepares internal purchase orders and tracks procurement requests in accordance with agency fiscal protocols.
Coordinates with finance and procurement teams to ensure timely processing and documentation of purchases.
Maintains records of expenditures and reconciles purchase documentation for reporting and audit purposes. Assists in vendor communication and documentation for board-related services and supplies.
PROCESS IMPROVEMENT AND WORKFLOW OPTIMIZATION
Identifies inefficiencies in administrative workflows and proposes solutions to improve turnaround time and accuracy.
Develops and refines internal procedures for document handling, meeting coordination, and stakeholder communication.
Implements tools and templates to standardize recurring tasks and reduce manual effort.
Participates in cross-functional discussions to align board operations with broader agency goals and compliance standards.
Who are the customers?
Ideal Candidate
2 - Ability to multi-task in a busy workplace.
3 - Excellent verbal and written communication skills.
4 - Working knowledge of Microsoft Word, Excel, Outlook and Internet Explorer.
5 - Well-versed in research methods, reporting techniques, and outstanding organizational skills for managing complex tasks and priorities.
6 - Exceptional written and verbal communication, with a strong commitment to integrity and confidentiality in all interactions
7 - Skilled in time-management and negotiation, ensuring efficient workflows and productive stakeholder engagement
8 - Knowledge of the SHARE Financial or other financial enterprise resource planning (ERP) system is desirable.
Minimum Qualification
Employment Requirements
In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico.
Working Conditions
Supplemental Information
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Agency Contact Information: Ivan Ramirez-Arechiga (505) 603-4398 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
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