Business Operations Analyst (Remote)

Stryker is a medical technology company offering products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine. The Business Operations Analyst partners with customers, sales teams, and business leaders to identify growth opportunities, optimize inventory, and deliver data-driven solutions. The role also supports cross-functional collaboration, business reviews, customer relationships, and onboarding and training initiatives.

What you'll do:

• Build and maintain customer relationships to identify growth opportunities, improve service levels, and drive revenue performance within assigned territories
• Analyze customer purchasing patterns, inventory utilization, and revenue trends to uncover opportunities for cost savings and operational improvements
• Deliver data-driven recommendations to customers and sales teams through phone, email, and business reviews to improve efficiency and customer value
• Partner with Sales, Marketing, Customer Service, and Operations teams to develop solutions that address customer needs and changing market conditions
• Execute inventory optimization strategies and product conversion initiatives that enhance customer outcomes and business performance
• Utilize enterprise systems and customer relationship management tools to manage orders, resolve issues, track customer interactions, and support account performance
• Lead recurring business review meetings with internal and external stakeholders to align on sales objectives, collection strategies, and operational priorities
• Support onboarding and training initiatives by educating field personnel and customers on ordering processes, inventory management practices, and available solutions

What they're looking for:

• • Bachelor's degree
• • Experience using Microsoft Excel and Microsoft PowerPoint in a professional environment
• • Exposure to enterprise resource planning (ERP) systems, including sales order management functionality
• • Experience with SAP, Salesforce, JD Edwards, or similar enterprise systems
• • 1+ year of professional experience in sales support, supply chain, healthcare operations, customer service, analytics, business operations, or a related field
• • Experience creating reports and analyzing data using Excel functions, formulas, pivot tables, and lookups
• • Experience using business intelligence and reporting tools such as Power BI

Benefits:

• This is a fully remote position.
• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program