Business Operations Analyst (RLD #3896)

Onsite$47,050 - $70,574/yrPosted 3 weeks ago

Job details

Location
Santa Fe, New Mexico
Work type
Onsite
Compensation
$47,050 - $70,574/yr
Posted
3 weeks ago
Apply on
careers.share.nm.gov

About this role

Salary

 

$22.62 - $33.93 Hourly

$47,050 - $70,575 Annually

This position is a Pay Band C5

Posting Details

 
The Alcoholic Beverage Control Division administers the New Mexico Liquor Control Act and the Tobacco Products Act. The Division is responsible for liquor and tobacco products licensure, compliance, permits for special events and festivals, server training certification, server training provider approval, prosecution of administrative violations of the Liquor Control Act and Tobacco Products Act by establishments and servers and other support functions. New Mexico is one of 32 states classified as a licensure state, where the alcoholic beverage industry is a private enterprise licensed and regulated by the state and is one of 12 states to require mandatory alcohol server training. New Mexico operates within a three-tiered system for alcohol and tobacco products distribution, meaning that alcohol and tobacco products are sold from the manufacturer to a wholesaler and then to a retailer. Currently, there are approximately 4,900 liquor establishment licenses in thirty-four different categories, approximately 1,600 tobacco licenses and approximately 67,000 active certified alcohol servers.

Interviews are anticipated to be conducted within two weeks of closing date.

RLD participates in E-Verify and will verify employment upon hire

Why does the job exist?

 
The purpose of this position is to protect the public health and safety through licensure of those people selling and serving alcohol, tobacco and tobacco products to the public. The incumbent must be professional and knowledgeable about New Mexico laws surrounding the sale, service and consumption of alcoholic beverages and tobacco products. Assists with liquor license renewal applications and tobacco products initial and renewal license applications to ensure they are meeting statutory requirements. The incumbent answers questions and provides assistance to attorneys, businesspeople, law enforcement, city and county governments and members of the public. The incumbent collects all fees due by the State and ensures compliance with State law.

How does it get done?

 
Review and process liquor license renewal applications and Tobacco Products initial and renewal license applications. Will need to be familiar with the statutes and rules governing both the Liquor Control Act and the Tobacco Products Act and be able to answer questions and assist the public.

- Reviewing applications for completeness and accuracy. If application is lacking information, prepare correspondence to the applicant regarding any deficiencies or corrections that may be needed. Follow up to ensure that deficiencies are received.
- Entering and processing of applications and renewals in Salesforce (NM-PLUS) computerized database.
- Printing licenses and mailing the licenses to applicants.
- Providing customer service in person, via email, and phone - assisting licensees and the public with questions.
- Incumbent must ensure that all fees have been properly assessed and collected.
- Work with various agencies to audit licensing compliance.
- The incumbent may conduct random unannounced inspections to ensure compliance with the Acts.
- The incumbent may have other duties as assigned.

Who are the customers?

 
Our customers are alcohol servers, alcohol and tobacco license holders, product manufacturers, wholesalers, and the public. They are businesspeople, attorneys, law enforcement, lawmakers and each citizen impacted by liquor and tobacco products.

Ideal Candidate

 
The ideal candidate will have experience in an office environment answering telephones, assisting customers, and working as a team to ensure that the daily tasks are completed accurately and timely; will have experience working with law enforcement, attorneys and the public; will have experience in drafting correspondence and preparing reports; will have good communication skills, both verbal and written - be polite, professional and friendly; will have good computer skills and be proficient in the Microsoft Office suite (Word, Excel, Outlook, etc.), with an emphasis on Excel (should be able to create spreadsheets, sort, filter and compare data) and also proficient in Adobe Acrobat; will be able to multi-task, handle a large volume of work and be able to shift focus as needed and will have experience reading, understanding and applying statutes and rules. Spanish language skills are a plus but not required.

Minimum Qualification

 
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

 
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Employment is subject to a pre-employment background investigation and is conditional pending results.

Working Conditions

 
The incumbents work in an office environment. There is frequent use of computers, printers, scanners, and telephones. There are extended periods of sitting. The applicant must be able to lift up to 50 lbs. There is occasional travel for site inspections or hearings.

Supplemental Information

 

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Agency Contact Information: Desirae Griego, 505-795-4091. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is not covered by a collective bargaining agreement.
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About New Mexico Regulation and Licensing Department

New Mexico Regulation and Licensing Department
Santa Fe, New Mexico
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