Business Process Analyst, CTB

AEG Fuels is a global aviation fuels and services supply chain management company. The Business Process Analyst, Contract to Billing, supports process improvement, business transformation, and systems migration initiatives across the Contract to Billing lifecycle by documenting current and future-state processes, gathering requirements, supporting testing and migrations, and identifying efficiency and standardization opportunities.

What you'll do:

• Support the review and improvement of end to end Contract to Billing processes, including contract setup, pricing, operational execution, billing preparation, invoice generation, adjustments, reconciliation, and reporting
• Assist with process discovery by participating in stakeholder interviews, workshops, working sessions, and operational reviews
• Gather information from business stakeholders to understand how processes are currently performed across teams and systems
• Document current state processes, including key activities, roles, responsibilities, business rules, decision points, system interactions, controls, exceptions, and departmental handoffs
• Assist with the development of future state processes that improve efficiency, accuracy, scalability, accountability, and customer experience
• Create and maintain process maps, diagrams, workflow diagrams, standard operating procedures, RACI matrices, and other business process documentation
• Help identify process gaps, bottlenecks, duplicate activities, manual workarounds, unclear ownership, control weaknesses, and opportunities for automation
• Support root cause analysis related to billing errors, processing delays, data quality issues, and other operational challenges
• Document process improvement recommendations and help track agreed upon action items through completion
• Assist with gathering and documenting business requirements, functional requirements, user stories, acceptance criteria, and business rules
• Support communication between business stakeholders and technical teams by helping translate business needs into clear functional requirements
• Develop an understanding of system workflows, integrations, data dependencies, and functional limitations to help identify how technology changes may affect business processes

What they're looking for:

• Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or a related field
• Basic knowledge of Lean, Six Sigma, Business Process Management, SIPOC, value stream mapping, or root cause analysis methodologies
• One to three years of experience in business analysis, process improvement, billing operations, finance, systems support, shared services, or a related analytical role
• Basic experience documenting business processes, workflows, procedures, or operational requirements
• Understanding of current state and future state process documentation
• Ability to create or update process maps, diagrams, workflow diagrams, and standard operating procedures
• Strong analytical and problem solving skills with the ability to organize information, identify patterns, and recognize potential process gaps
• Ability to gather information from stakeholders and translate business needs into clear, organized documentation
• General understanding of business systems, system workflows, data movement, integrations, and functional requirements
• Strong written and verbal communication skills with the ability to work with both technical and nontechnical stakeholders
• Proficiency with Microsoft Excel, including formulas, PivotTables, XLOOKUP, data validation, and basic reporting
• Experience with Microsoft Visio, Lucidchart, or a similar process mapping platform

Benefits:

• 4 weeks of PTO to start
• 6 paid holidays
• Health Benefits
• Dental & Vision Insurance
• 6% match on 401K
• A collaborative and innovative work culture