BUSINESS PROCESS ANALYST I/II/III/SR

Central Michigan University is a public university undertaking a multi-year enterprise resource planning transformation initiative. The Business Process Analyst supports documentation, analysis, and improvement of university business processes by collaborating with stakeholders, identifying inefficiencies, defining requirements, recommending solutions, and leading process improvement initiatives at the applicable level.

What you'll do:

• Consults with stakeholders to identify, define, and document business needs and objectives, including current as-is workflows
• Identifies and documents issues and risks, as well as the root causes to those issues and risks, and identifies areas for improvement
• Uses various techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards
• Develops and documents business process models with standard notation and tools to represent the process structure, logic, roles, inputs, outputs, and performance indicators
• Translates conceptual user requirements into clear functional requirements
• Works with business and delivery teams to prioritize requirements
• Identifies and assists in prioritizing opportunities to streamline business processes
• Creates process documentation and guidelines, including standard operating procedures and workflow diagrams
• Performs other duties as assigned
• Performs all duties and responsibilities of the Business Process Analyst I, plus:
• Performs data discovery, analysis and modeling
• Defines configuration specifications and business analysis requirements including reporting, alerting, integrations, and technical

What they're looking for:

• High school diploma or GED
• One year of experience in business/systems analysis
• Demonstrated understanding of analytical techniques
• Demonstrated understanding of modeling notations and flowcharting
• Basic understanding of process improvement methodologies (e.g., Lean, Six Sigma)
• Proficient in Microsoft Office Suite and basic data analysis tools
• Demonstrated ability to identify specific business opportunities
• Strong written and verbal communication skills including technical writing skills
• Strong active listening, critical thinking, and analytical skills
• Demonstrated resourcefulness and an ability to devise creative solutions to problems
• Ability to negotiate effectively and assist with facilitating meetings
• Ability to meet expectations as a reliable member of a team

Benefits:

• Access to a nationally recognized wellness program
• Health care and benefits that exceed regional, state and national norms
• Hybrid position with both remote and on-campus responsibilities