Business Process Improvement/System Support Analyst, Emerging Talent Intern (Fall)

Metropolitan Transportation Authority is seeking an Emerging Talent Intern for the Business Process Improvement/System Support Analyst position. The intern will assist in various responsibilities including documenting issues, analyzing user feedback, and supporting user acceptance testing for systems used by approximately 30,000 employees.

What you'll do:

• Document and track post-implementation issues for the digitized exception claim form (overtime slip) including logging user issues and coordinating resolutions
• Compile and analyze user feedback on the digitized overtime slip process to identify recurring issues and recommend process refinements
• Assist with requirements documentation for the Construction Flagging Employee Automation Pick feature with the MTA Insight App
• Support User acceptance testing (UAT) for the Construction Flagging Automated Pick Process, including test case preparation, tracking, and issue logging
• Provide post-production user support for the Construction Flagging Automation Pick, capturing field issues and escalating as appropriate
• Assist with requirement documentation for the new data fields within the UTA database
• Support the timely entry of TA account numbers in the database
• Assist with general administrative tasks in support of unit operations
• Support post‑implementation activities for the Digitization of Exception Claim Form initiative, including issue tracking, user feedback review, and process refinement
• Assist with the requirements, UAT and post support of the Construction Flagging Employee Automated Pick feature within the MTA Insight App
• Support requirements documentation and testing for the new data field enhancement within the Work Trains/Construction Flagging module

What they're looking for:

• Proficiency in Microsoft Office Suite is a must
• The candidate should possess organizational, analytical and communication skills
• The candidate should be able to work well under pressure and prioritize tasks effectively
• The candidate should have a keen eye for detail and be able to work independently while being an active team player
• Matriculated in an undergraduate program in good standing with at least 2.5 GPA
• All applicants must be authorized to work in the United States at the time of application
• Students' transcript must be submitted
• Major(s) Preferred: Business Administration, Information System, Public Administration, or related field