Business Solutions Analyst

United Way of Connecticut is a mission-driven organization focused on strengthening Connecticut communities. The Business Solutions Analyst connects business needs, technology, and data by analyzing workflows, supporting application testing, maintaining data integrity, developing reports, and recommending process and system improvements.

What you'll do:

• Create and deliver ad-hoc and institutional reports using various report creation tools
• Participate in the design of application software business requirements and processes
• Assess and develop system requirements and user documentation
• Participate in acceptance testing to ensure program and system requirements are met
• Collect and analyze data from multiple data sources to identify trends and report outcomes and measurements
• Monitor and maintain data integrity
• Maintain schedules to ensure defined deliverables are accurate and timely
• Evaluate the effectiveness of current systems, identify opportunities for improvement and recommend solutions
• Analyze business processes and workflows to identify areas for increased efficiency
• Partner with cross-functional teams on system enhancements, reporting needs and organizational initiatives
• Develop procedures, documentation and user resources to support business processes and systems

What they're looking for:

• Strong analytical, project management, business analysis and administrative skills
• Work experience in application development, including one year of application design experience
• Proficiency with Microsoft Office applications required
• Understanding of and experience with MySQL, Oracle and SQL Server
• Experience writing procedures and user documentation required
• Demonstrated ability to work with cross-functional teams
• May be required to work outside regular office hours and adhere to specified emergency response times
• Ability to maintain a high level of confidentiality in day-to-day duties
• Solid written and verbal communication, listening, organization and priority-setting skills
• Strong customer focus in all tasks and activities, even while under pressure
• Solid problem-solving skills through analysis and ongoing feedback
• Ability to work and produce in a team environment

Benefits:

• Hybrid Schedule – work remotely most of the week with one required in-office day at our Rocky Hill, CT office.
• Meaningful Analytics – your work will help improve systems, reporting and program outcomes.
• Cross-Functional Collaboration – partner with teams throughout United Way of Connecticut to solve problems and improve processes.
• Mission-Driven Work – use your technical and analytical skills in an organization focused on strengthening Connecticut communities.
• 5% employer 401(k) contribution.
• Paid Time Off in a calendar year – you begin accruing immediately.
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after one year of employment.
• Employment at United Way of Connecticut counts toward Public Service Student Loan Forgiveness.