Business System Analyst (Product)

UpClear is a SaaS company providing revenue management software for consumer goods brands. The Business Systems Analyst will support the development of a new AI product by analyzing client workflows and data processes, documenting findings, and translating client insights into product requirements and functional specifications.

What you'll do:

• Conduct discovery sessions, observing and documenting specific data processing workflows from invoice receipt through resolution
• Analyze client data administration processes to identify pain points, inefficiencies, and gaps in current tools and workflows
• Use SQL to query and validate client data, supporting deeper analysis of data volumes, aging, dispute rates, and resolution patterns
• Compile and present structured findings from client engagements back to the Product team, including process maps, gap analyses, and prioritized feature recommendations
• Develop detailed process documentation, workflow diagrams, and use case narratives that inform product specifications
• Partner with Product Managers to translate client insights into clear, actionable requirements and functional specifications throughout the product development lifecycle
• Build and maintain strong client relationships during engagements, ensuring a consultative and professional experience throughout each discovery project
• Contribute to defining success metrics, validation criteria, and acceptance standards for new features as they move through development
• Provide clarification on system behavior and expected functionality to internal teams
• Assist the Product Manager with requirements clarification, functional documentation, and refinement of specifications as needed

What they're looking for:

• We are not able to provide sponsorship for employment authorization at this time
• This role requires on site collaboration. You must be able to commute to our West 22nd Street office in New York
• • Bachelor's degree in Information Systems, Business, Computer Science, or related field; or equivalent experience
• • 0-2 years of experience as a Business Systems Analyst, functional consultant, or related role, ideally within a SaaS or CPG/trade finance environment
• • Proficiency with SQL for querying and analyzing large datasets
• • Demonstrated experience conducting client-facing discovery, process analysis, or requirements gathering engagements
• • Strong analytical and problem-solving skills, with the ability to synthesize complex operational processes into structured, communicable findings
• • Excellent communication and presentation skills, with comfort presenting findings and recommendations to both technical and non-technical stakeholders
• • Experience working within Agile/Scrum environments
• • Familiarity with APIs, data structures, or system integrations
• • Experience with BI or analytics tools (e.g., Power BI, Tableau)
• • Experience using issue tracking tools such as Jira or Azure DevOps

Benefits:

• Be part of a growing global SaaS company, with offices in NYC, London, Paris, Singapore.
• Weekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance.
• Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision)
• Retirement Plan with company match (401k, IRA)
• Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
• Paid Maternity leave
• Paid Parental bonding leave
• One month paid sabbatical after five continuous years of work at UpClear
• Hybrid work model