Business Systems Analyst

Gorilla Commerce is a leading e-commerce company focused on creating high-quality, affordable products. The Business Systems Analyst will support and enhance technology solutions that enable cross-functional business operations by gathering requirements and assisting with system improvements.

What you'll do:

• Assist in gathering, documenting, and refining business requirements from cross-functional stakeholders
• Support small to mid-sized initiatives by breaking down tasks, tracking progress, and escalating risks when needed
• Collaborate with team members to support system enhancements, configurations, and process improvements
• Help maintain and support core business applications including NetSuite ERP, Celigo integrations, Seller Central, and BI tools
• Participate in testing activities (UAT), including documenting test cases, validating outcomes, and identifying defects
• Troubleshoot and triage basic technical and system issues; escalate more complex issues as needed
• Work with internal teams and external partners to support development and implementation of solutions
• Assist in documenting system processes, workflows, and user guides
• Monitor system performance and support ongoing optimization efforts

What they're looking for:

• Bachelor's degree in Information Systems, Information Technology, Business Analytics, Engineering, or a related field
• 1–2 years of experience in a Business Systems Analyst, IT Analyst, or similar role (internships included)
• Basic understanding of ERP systems
• Familiarity with business processes, system integrations, and data flows
• Strong problem-solving skills with attention to detail and organization
• Effective communication skills with the ability to work cross-functionally
• Eagerness to learn new technologies and grow within the Technology team
• Exposure to NetSuite is a plus
• Foundational knowledge of SQL or relational databases is a plus

Benefits:

• Comprehensive medical, dental, and vision plans, including a free medical option.
• 401(k) with Company Match.
• Paid Time Off: generous PTO and holidays.
• “Birthday Your Way” – take a day off during your birthday month.
• Parental Leave: paid time off for new parents.
• Wellness Support: mental health resources, free gym in our Norwalk office, and Employee Assistance Programs.
• Flexible Work Arrangement: Hybrid schedule with three in-office days (Monday–Wednesday).
• Remote Flex Week: One fully remote week per year—the week between Christmas and New Year.
• Learning & Development: professional development encouraged and opportunities provided annually.
• Commuter assistance.