Business Systems Analyst

Paradies Lagardère is focused on enhancing business systems across Retail and Dining, and they are seeking a Business Systems Analyst. The role supports workforce management processes, optimizing scheduling and staffing to meet operational goals while collaborating with various teams to ensure effective system usage.

What you'll do:

• Support the day-to-day administration and maintenance of the Workforce Management (Blue Yonder) system, including labor planning, forecasting, and scheduling activities across Retail and Dining
• Assist in monitoring labor performance, staffing levels, and scheduling practices to help support operational and financial goals
• Serve as a primary point of contact for workforce management questions and provide support to system users
• Help maintain workforce management system settings, labor rules, and scheduling configurations to ensure accuracy and consistency
• Partner with Operations, Finance, and field leaders to understand workforce needs and support staffing and scheduling decisions
• Create and maintain reports related to labor performance, scheduling, forecast accuracy, and workforce trends
• Analyze workforce data and identify opportunities to improve scheduling efficiency, staffing coverage, and employee productivity
• Participate in workforce management system enhancements, testing, upgrades, and process improvement initiatives
• Support change management activities by helping communicate system updates, training materials, and best practices to users
• Ensure workforce management processes and system usage align with company policies and operational requirements
• Assist with projects and initiatives that connect workforce management processes with other operational systems such as POS and SAP
• Track project activities, follow up on action items, and help ensure workforce-related initiatives are completed successfully

What they're looking for:

• Understanding of workforce management concepts, including scheduling, staffing, labor planning, or timekeeping processes
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends
• Comfortable working with reports, spreadsheets, and workforce-related metrics
• Ability to communicate effectively and build positive relationships with cross-functional teams
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Eagerness to learn new systems, processes, and business operations
• Willingness to travel occasionally and support a business that operates across multiple shifts and locations
• 0-3 years of experience in workforce management, scheduling, retail operations, hospitality, food & beverage, business analysis, or a related field
• Strong verbal and written communication skills
• Demonstrated ability to work collaboratively with both corporate and field teams
• BS/BA degree in Business, Operations, Information Systems, Human Resources, or a related field preferred