Business Systems Analyst I

Bankers Surety, part of Bankers Financial Corporation, underwrites bail bonds through a network of independent agencies and develops applications and integrations for its operations. The Business Systems Analyst I will learn business processes, gather and document requirements, investigate bugs, support testing and releases, and use data to help guide requirement decisions.

What you'll do:

• Meet with business stakeholders to understand how a process works today, where it hurts, and what they are trying to accomplish
• Write up what needs to be built as user stories with clear, testable acceptance criteria in Azure DevOps, and keep them current
• Take in bug reports, reproduce the problem, and write it up with clear steps, expected behavior, and severity
• Confirm that completed work does what was asked, and coordinate user acceptance testing through to sign-off
• Write release notes and short end-user guides, and help present completed work at sprint demos
• Pull and review data to support requirement decisions, using reporting tools and, as you learn it, SQL
• Track open questions, decisions, and follow-ups so nothing gets dropped
• Run stakeholder sessions on your own, map processes end to end, review the specifications that define how our systems exchange data with outside systems, and own the requirements for a whole area of the portfolio

What they're looking for:

• You can sit through a messy, contradictory conversation and turn it into a clear one-page summary that a developer and a VP would both understand
• You ask clarifying questions of people more senior than you, and you keep asking until the answer is unambiguous
• You catch the inconsistency, the missing case, the number that does not tie
• When something looks almost right, you check it instead of assuming
• When someone brings you a problem as one big thing, you can find the parts it is made of and work out which part is actually causing the trouble
• Highly organized, with a reliable system for tracking commitments and follow-ups
• Bachelor's degree in business, information systems, finance, or a related field, or equivalent practical experience
• Any prior exposure to software development, IT, or technical support, and some sense of how those teams work day to day
• Comfort working with data in spreadsheets, and any exposure to SQL. We will teach you SQL if you do not already have it
• Comfort using AI tools as a drafting aid, along with the judgment to verify their output against what stakeholders actually said
• Experience in insurance, surety, financial services, or another regulated industry