Business Systems Analyst I/II/III

Santa Clara Family Health Plan is seeking a Business Systems Analyst I/II/III to act as a liaison between business units and software development teams. The role involves managing projects, troubleshooting production system issues, and improving business processes to support healthcare objectives.

What you'll do:

• Project and task management for small scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks
• Troubleshoot small scale, basic production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable
• Process improvement and documentation for small scale, basic projects and components of medium scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas
• Responsible for following the SCFHP Project Life Cycle, Software Development Coding Standards, and Change Control Management policies and procedures
• Perform data validation on both inbound and outbound data sources. Document test cases and results
• Act as a resource for IT staff and business units ensuring quality, testing, and documentation
• Create and maintain basic to moderate SQL based reports to support business processes and initiatives
• Train, mentor and educate business systems analyst staff as needed on IT or healthcare topics
• Generate basic to complex source to target mapping documentation that clearly defines the data mapping and business rules applied between two systems
• Perform other related duties as required or assigned

What they're looking for:

• Bachelor's Degree in Healthcare, Information Systems, or related field, or equivalent experience, training, or coursework
• Business Systems Analyst II - Minimum two years of experience as a business analyst
• Business Systems Analyst III – Minimum four years of experience, training, or coursework
• Business Systems Analyst II - Minimum one year of experience with healthcare management information systems
• Business Systems Analyst III – Minimum of three years of experience with healthcare management information systems
• Business Systems Analyst II - Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues
• Business Systems Analyst III - Ability to identify, troubleshoot, and resolve small to large scale, basic to complex business and system issues
• Ability to organize work and present results in a professional manner
• Business Systems Analyst II - Minimum one year of experience working with healthcare business processes
• Business Systems Analyst III – Minimum three years of experience working with healthcare business processes
• Business Systems Analyst II - Minimum one year of experience working with healthcare analytics and standard reporting measures
• Business Systems Analyst III - Minimum three years of experience working with healthcare analytics and standard reporting measures