Business Technical Analyst

East Texas A&M University is a public university committed to academic excellence, research innovation, and student success. The Business Technical Analyst bridges Enrollment Management & Student Affairs, Information Technology, and campus partners by analyzing business needs, translating requirements into technical solutions, and supporting systems, data, reporting, integrations, automation, testing, and implementations.

What you'll do:

• Analyze business processes, workflows, and system functionality to identify opportunities for improvement, automation, and increased efficiency
• Gather, document, and translate business requirements into functional and technical specifications
• Support the implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems, including CRM, SIS, admissions, engagement, and student success platforms
• Analyze and validate data across systems; identify data quality issues and support data reconciliation, mapping, migration, and governance efforts
• Develop and maintain reporting requirements, dashboards, business rules, data definitions, and analytical solutions
• Support system integrations, APIs, data feeds, and automated processes in partnership with IT and vendors
• Develop test plans and user acceptance testing for new functionality and system changes
• Participate in technology implementations, process improvement initiatives, system upgrades, and vendor projects
• Create process documentation, workflow diagrams, standard operating procedures, and user documentation
• Provide technical and analytical support to Enrollment Management & Student Affairs leadership and functional teams
• Communicate complex technical and data concepts clearly to both technical and non-technical stakeholders

What they're looking for:

• **Education:** Bachelor's degree in Computer Science, Information Systems, Data Science, or a related STEM field
• Four months of experience in a technical analyst, data analyst, or programmer/DBA role
• Proficient in SQL and data analysis with demonstrated experience supporting large, relational database systems
• Strong written and verbal communication skills with the ability to translate complex technical topics to non-technical stakeholders
• Ability to manage multiple priorities and work independently
• High level of professionalism and discretion in handling confidential information
• Candidates must be authorized to work in the United States without current or future employer sponsorship
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system
• Experience working in higher education or with systems such as Banner, Element451, Salesforce is preferred
• At least 1 year of experience in a business technical analyst, data analyst, or programmer/DBA role
• **Programming/Querying:** SQL, PL/SQL, Apex, R, Python or similar
• **Database:** Oracle, Banner SIS

Benefits:

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.
• Access to cutting-edge research opportunities at a designated R2 Research Institution.
• Occasional remote work may be permitted with prior supervisor approval and in accordance with state and university policies.