Pointclickcare
Mississauga or Salt Lake City or Canada

Canada- Escalation Manager (Customer Support)

Remote$100,000 - $110,000/yrPosted Jul 30, 2026
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Job details

Location
Mississauga or Salt Lake City or Canada
Work type
Remote
Compensation
$100,000 - $110,000/yr
Posted
Jul 30, 2026
Apply on
jobs.lever.co

About this role

8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.

What you'll do at Pointclickcare:

  • managing escalations
  • building function
  • coordinating teams

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About Pointclickcare

Pointclickcare
Mississauga or Salt Lake City or Canada