University Hospitals
Shaker Heights, Ohio
Care Connections Scheduling Coordinator
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Apply to Care Connections Scheduling Coordinator at University HospitalsJob details
- Location
- Shaker Heights, Ohio
- Work type
- Hybrid
- Posted
- 2 weeks ago
- Apply on
- uhhospitals.taleo.net
About this role
Be the First Connection to Care
At University Hospitals, our mission is to heal, teach, and discover. Care Connections plays a critical role in that mission by ensuring patients can access care when they need it. As a Scheduling Coordinator I, you will serve as the first point of contact for patients and families across the UH Health System, supporting access to care in a fast‑paced call‑center environment.
In this entry‑level role, you will act as a compassionate, trusted partner for those seeking healthcare services by listening with empathy, responding with professionalism, and helping connect each caller to the appropriate appointment or resource. No prior healthcare experience is required. Care Connections provides structured training, tools, and ongoing support to help you succeed.
Part Time and Full Time Available!
How You’ll Support Our Mission
- Answer a high volume of inbound calls in a Care Connections call‑center environment, serving patients, families, and caregivers across the UH Health System
- Provide compassionate, patient‑centered service by actively listening and understanding each caller’s unique needs and preferences
- Schedule appointments accurately and efficiently to promote timely access to care
- Enter and validate demographic, insurance, and appointment information to ensure accurate patient records and system integrity
- Explain appointment details and pre‑visit preparation requirements in a clear, respectful, and supportive manner
- Identify when referrals or insurance limitations apply and communicate available options or next steps
- Collect and process co‑pays, deductibles, and other patient payments when applicable
- Respond to a wide variety of questions related to physicians, services, locations, and logistics
What Helps You Be Successful in This Role
- A genuine desire to help others and make a positive impact
- Comfort working in a call‑center environment with frequent phone interactions
- Strong listening, communication, and customer service skills
- Ability to multitask, stay organized, and manage multiple systems
Ways You’ll Contribute
- Support UH’s commitment to patient experience, safety, and service excellence
- Represent the University Hospitals brand with professionalism, integrity, and empathy on every interaction
- Adapt to changing workflows, policies, or system needs while maintaining a patient‑first approach
- Contribute to a respectful, inclusive, and team‑oriented work environment
- Uphold UH standards related to confidentiality, compliance, and ethical conduct
Additional Responsibilities
- Perform other duties as assigned to support Care Connections operations and system needs
- Comply with all University Hospitals policies, standards, and procedures
- Safeguard Protected Health Information (PHI) in accordance with UH policies, annual training, and the UH Code of Conduct
%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3EEducation%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EHigh School Equivalent / GED (Required)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EAssociate%27s Degree (Preferred)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EBachelor%27s Degree (Preferred)%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3EWork Experience%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E1+ years of customer service-related experience or office (Required) 2+ years preferred%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EAssociate or Bachelor degree will be accepted in lieu of 1 year work experience (Required)%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3EKnowledge, Skills, %26amp; Abilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EKnowledge of Microsoft Word and Excel applications. (Required proficiency)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EAble to adhere to structured call center metrics in a closely monitored, fast paced environment. (Required proficiency)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EAbility to function independently and as a team player. (Required proficiency)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EProfessional demeanor (Required proficiency)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EMicrosoft Office, telephony software and experience with scheduling software such as Epic or Soarian. (Preferred proficiency)%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ECertified Healthcare Access Associate (CHAA) will be accepted in lieu of 1 year of work experience (Preferred)%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3EPhysical Demands%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EStanding Occasionally%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EWalking Occasionally%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ESitting Constantly%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ELifting Rarely 20 lbs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ECarrying Rarely 20 lbs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EPushing Rarely 20 lbs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EPulling Rarely 20 lbs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EClimbing Rarely 20 lbs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EBalancing Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EStooping Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EKneeling Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ECrouching Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ECrawling Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EReaching Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EHandling Occasionally%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EGrasping Occasionally%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EFeeling Rarely%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ETalking Constantly%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EHearing Constantly%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3ERepetitive Motions Frequently%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3EEye/Hand/Foot Coordination Frequently%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E%3Cstrong%3ETravel Requirements%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:16px;%22%3E10%%3C/span%3E%3C/li%3E%3C/ul%3E
Job Details
Primary Location: United States-Ohio-Shaker_Heights
Work Locations: 3605 Warrensville Center Road, Shaker Heights, 44122
Job: Administrative Support
Organization: UHHS_Health_System
Schedule: Full-time
Employee Status: Regular
Shift: Days
Job Type: Standard
Job Level: Entry Level
Travel: No
Remote Work: Hybrid
Job Posting: Sep 1, 2026, 11:56:23 AM
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