Care Facility Licensing Surveyor 1/2/3 (PCN 166017)

About the Department

Welcome to the Department of Health! 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

What you will be doing:

Help protect the health, safety, and well-being of vulnerable adults across Alaska.

As a Care Facility Licensing Surveyor (CFLS), you will oversee and support Alaska’s licensed Assisted Living Homes. In this role, you will conduct licensing inspections, process new facility applications, evaluate modification and variance requests, and carry out investigations to ensure compliance with state regulations. You will also provide technical assistance to help homes create safe, supportive environments for residents.

The CFLS 1 is a trainee Level

• At this level, you will receive formal on-the-job training and progressively take on more responsibility as you build the skills necessary to perform journey-level work.

The CFLS 2 is the Journey Level

• At this level, you will work independently and perform the full range of licensing, inspection, investigation, and regulatory compliance duties for the program.

The CFLS 3 is the Advanced Level

• This level is reserved for experienced surveyors who regularly lead investigations of highly complex, specialized, controversial, or sensitive cases requiring strong professional judgment.

Our organization, mission, and culture:

Residential Licensing’s mission is to protect Alaska’s most vulnerable citizens and promote public confidence in health care and community services through regulation, enforcement, and education. We do this by:

• Inspecting adult residential facilities for compliance with state licensing requirements.

• Investigating complaints involving abuse, financial exploitation, or health and safety concerns.

• Issuing notices of violation and taking action when facilities do not meet state or federal standards.

• Ensuring all service providers with direct client access complete required background checks.

This position supports the mission by overseeing the licensing and standards of adult residential care homes and facilities across Alaska.

The benefits of joining our team:

Are you ready to join the team that is “Safeguarding the Last Frontier”?

Residential Licensing provides a positive work environment where you can work independently and as a team to protect Alaska's most vulnerable populations through our licensing process and investigation work. We promote professional development through training, support, growth, and experience to help you succeed in all positions on the team.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

The Care Facility Licensing Surveyor(1/2/3) position is located in midtown Anchorage at the Residential Licensing Program main office, 4601 Business Park Blvd. This position includes office and field work and may include travel within the state. 

You will work with other well-trained staff who support our agency’s mission and values, in an environment of mutual respect and trust where management believes staff are the agency’s most valuable resource and encourages them to participate in decisions affecting their work.

Who we are looking for:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Special Notice:

• A valid Driver's License is required at the time of appointment.
• Requires Frequent travel within the state (normally one trip up to five days quarterly)
• Requires exposure to unsanitary conditions and pests. 
• The ability to interact with adults aged 18 years or older who may have a physical disability, are elderly, or suffer from dementia and/or have a mental or developmental disability is preferred.  

Position Duties

Competency-Based Minimum Qualifications Instructions
This job class uses competency-based minimum qualifications.  Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description           
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations rather than specific tasks and are to be used only as parameters and guidelines.   A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. 

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.

Care Facility Licensing Surveyor 1
Any combination of education and/or experience that provides the applicant with competencies in:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:
Training or education in social services, education, health care, mental health, juvenile justice, or a closely related field; and/or progressively responsible paraprofessional or professional experience in social services, education, health care, mental health, child or foster care, juvenile justice, licensing or regulatory compliance, investigations or case management, public assistance determinations, or a closely related field.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
 
 “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
 
 “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
 
 “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Paraprofessional” work is typically associated with and supportive of a professional field. It involves extensive practical knowledge gained through experience and/or specific formal or on-the-job training. Work in these occupations may involve substantial elements of the work of the professional or administrative field, but requires less than full knowledge of the field involved.

Care Facility Licensing Surveyor 2
Successful completion of training under a formally established Care Facility Licensing Surveyor flexible staffing training plan with the State of Alaska.
OR
Any combination of education and/or experience that provides the applicant with competencies in:

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Compliance Inspection: Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:
Training or education in social services, education, health care, mental health, juvenile justice, or a closely related field; and/or progressively responsible professional experience in social services, education, health care, mental health, child or foster care, juvenile justice, licensing or regulatory compliance, investigations or case management, public assistance determinations, or a closely related field.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
 
 “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
 
 “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
 
 “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. 

Care Facility Licensing Surveyor 3
Successful completion of training under a formally established Care Facility Licensing Surveyor flexible staffing training plan with the State of Alaska.
OR
Any combination of education and/or experience that provides the applicant with competencies in:

• Conflict Management: Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Equivalent to those typically gained by:
Training or education in social services, education, health care, mental health, juvenile justice, or a closely related field; and/or progressively responsible professional experience providing licensing and consultative services to child and adult residential care facilities, foster home, child day care facilities and child placement agencies; or providing social casework such as, but not limited to, adoption, foster home care, child protection, and individual or family counseling; investigations or similar case management; and/or performing probation-related work.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
 
 “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
 
 “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
 
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Minimum Qualifications

At the time of the interview, please provide the following: 

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application. 
2. Last two (2) performance evaluations.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

If chosen for the position, the candidate will be required to provide the following items before employment:

1. A copy of your current driver's license.

SUPPLEMENTAL QUESTIONS 
For your application to be evaluated, you must answer the Supplemental Question. 

FLEXIBLY STAFFED 
This position is flexibly staffed. This vacancy may be filled at either the 1, 2, or 3 levels, depending on the applicant's training and/or experience. The full range of salaries is listed above. The starting salary will be determined by the position level. If filled at a lower level, promotion to the higher level will only occur upon successful completion of the probationary period and the required training, provided the applicant meets the minimum qualifications of the higher job class and receives final approval from the supervisor.
 

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
 
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
 
The State of Alaska does not provide VISA Employer sponsorships.

Other Qualifications

Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State:   See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts.  Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note:  The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

Supplemental Questions

Required Question

Agency Information

EmployerState of AlaskaAddress PO Box 110201

Juneau, Alaska, 99811 Phone(800) 587-0430 (Statewide toll-free number)
(907) 465-4095 (Juneau and out-of-state callers)Website http://workplace.alaska.gov/