Case Management Consultant

Pay Ranges: $48,000 - $69,300

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Case Management Consultant supports associates and leaders through leave, workplace accommodation, and workers’ compensation processes in partnership with third-party administrators (TPAs) and internal stakeholders. This role promotes compliant case administration, safe and timely return to work, a positive associate experience, and effective management of claim costs.

 Responsibilities

 Leave and Accommodation Management
•    Manage assigned leave and accommodation cases in accordance with company policy and applicable requirements.
•    Guide associates and leaders through case processes, status updates, responsibilities, and next steps.
•    Coordinate and document accommodation requests with HR Business Partners and leaders.
•    Resolve escalated concerns with Associate Relations, Legal, and other stakeholders.

Workers’ Compensation Management
•    Guide associates through the workers’ compensation process, including transitional-duty and pay questions.
•    Coordinate with TPAs, healthcare providers, Legal, Enterprise Health and Safety, and other partners to support claim investigation, resolution, and return to work.
•    Maintain accurate claim records and communicate status and transitional-duty needs to appropriate stakeholders.
•    Support required OSHA recordkeeping, state-specific reporting, and escalated claim resolution.

Vendor Oversight & Compliance
•    Monitor vendor performance and address service, claim-administration, and payment concerns.
•    Maintain knowledge of applicable requirements and monitor TPA adherence to company policy and regulations.
•    Coordinate required legal, regulatory, and agency documentation.
•    Protect confidential information and support changing business priorities.
 

%3Ch2 style=%22margin-bottom:8px;margin-top:3px;%22%3E%26nbsp;%3Cspan style=%22color:#365f91;font-family:Calibri,sans-serif;font-size:13pt;%22%3E%3Cspan style=%22font-weight:normal;%22%3EQualifications%3C/span%3E%3C/span%3E%3C/h2%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3E%26nbsp;•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Three to four years of benefits, leave, accommodation, workers’ compensation, or related case-management experience.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Strong communication, interpersonal, and customer-service skills.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Excellent organization, attention to detail, judgment, and ability to manage multiple priorities.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Ability to analyze case information, protect confidential information, and collaborate across teams.%3Cbr%3EPreferred Qualifications%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;FMLA, state or local leave, and workers’ compensation experience.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Proficiency with Microsoft Excel and ServiceNow or a comparable case-management platform.%3Cbr%3E%26nbsp;%3C/p%3E%3Ch2 style=%22margin-bottom:8px;margin-top:3px;%22%3E%26nbsp;%3Cspan style=%22color:#365f91;font-family:Calibri,sans-serif;font-size:13pt;%22%3E%3Cspan style=%22font-weight:normal;%22%3EEducation%3C/span%3E%3C/span%3E%3C/h2%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3E%26nbsp;•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.%3C/p%3E%3Ch2 style=%22margin-bottom:8px;margin-top:3px;%22%3E%26nbsp;%3Cspan style=%22color:#365f91;font-family:Calibri,sans-serif;font-size:13pt;%22%3E%3Cspan style=%22font-weight:normal;%22%3ECore Competencies%3C/span%3E%3C/span%3E%26nbsp;%3C/h2%3E%3Cul style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;%22%3E%3Cli%3EDrives Results%3C/li%3E%3Cli%3EAction Oriented%3C/li%3E%3Cli%3ECollaborates%3C/li%3E%3Cli%3EDecision Making%3C/li%3E%3Cli%3ENimble Learning%3C/li%3E%3C/ul%3E%3Ch2 style=%22margin-bottom:8px;margin-top:3px;%22%3E%26nbsp;%3Cspan style=%22color:#365f91;font-family:Calibri,sans-serif;font-size:13pt;%22%3E%3Cspan style=%22font-weight:normal;%22%3EBenefits%3C/span%3E%3C/span%3E%3C/h2%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3EFeeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:%3C/p%3E%3Cul style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;%22%3E%3Cli%3ERobust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.%3C/li%3E%3Cli%3ENo-cost mental health and well-being support through our Employee Assistance Program (EAP).%3C/li%3E%3Cli%3E401(k) with company match and Associate Stock Purchase Program with discount.%3C/li%3E%3Cli%3EOpportunity for paid time off, paid parental leave and access to family building benefits.%3C/li%3E%3Cli%3EHome, auto and pet insurance and a company-provided Care.com subscription.%3C/li%3E%3Cli%3ETuition reimbursement and scholarship opportunities for post-secondary education.%3C/li%3E%3Cli%3EEnjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.%3C/li%3E%3Cli%3EVisit %3Ca href=%22https://careers.bathandbodyworks.com/benefits%22 target=%22_blank%22%3Ebbwbenefits.com%3C/a%3E for more details.%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3EThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.%3C/p%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3EWe will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: %3Ca href=%22https://bca.lacity.gov/sites/default/files/Uploads/fciho/FCIHO%20Notice%20to%20Applicants%20for%20Private%20Employers%20-%20English%20ADA%20Final.pdf%22 target=%22_blank%22%3ELos Angeles Fair Chance In Hiring Ordinance%3C/a%3E, %3Ca href=%22https://www.phila.gov/media/20260428133610/Fair-Criminal-Records-Screening-Standards-Ordinance-amendments-2026.pdf?ogbsw7y28sd%22 target=%22_blank%22%3EPhiladelphia Fair Chance Law%3C/a%3E, %3Ca href=%22https://media.api.sf.gov/documents/2025_FCO_Poster_June2025.pdf%22 target=%22_blank%22%3ESan Francisco Fair Chance Ordinance%3C/a%3E, %3Ca href=%22https://agportal-s3bucket.s3.us-west-2.amazonaws.com/Civil%20Rights%20Division/Fair%20Chance%20Act/FCA-Flyer_June%202026_English_Update.pdf?VersionId=mmfHLJ9an2.w58wsyA2a.Buxej.FZ06Y%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3EWashington Fair Chance Act Guide%3C/a%3E%3C/p%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3EWe are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.%3C/p%3E%3Cp style=%22font-family:Calibri,sans-serif;font-size:12pt;line-height:1.25;margin-bottom:8px;%22%3EApplication window will close when all vacancy/vacancies are filled.%3C/p%3E

Job Details
Primary Location: United States-Ohio-Columbus
Work Locations: Homeoh, Filler Address Line 1, Columbus, 43230
Job: HR Services
Organization: BBW Home Office
Schedule: Regular
Shift: Standard
Employee Status: Individual Contributor
Job Type: Full-time
Job Level: Day Job
Job Posting: Oct 15, 2026, 1:47:34 PM
Pay Range: 48,000.00, 69,300.00