CASE WORKER, EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP) NF4

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.  We offer a team-oriented environment comprised of military personnel, civilian employees, contractors, and volunteers who keep the organization functioning smoothly and effectively.  As a service-oriented organization, we never waver in our commitment to the Corps.  

This position is located at MCAGCC TWENTYNINE PALMS, CA. Candidates selected for this position will serve as a CASE WORKER, EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP) NF4 for MCCS.

Why Choose MCCS?

Here at MCCS, we believe in meaningful connections, opportunities to build and develop skills that will span throughout your entire career, and creating positive relationships that will last a lifetime. We provide Marines, Sailors, and families with everyday services and support. We believe in serving those who serve.

Joining our world-renowned team also comes with some amazing benefits.  Part-time and Full-time vacancies are eligible for the following Employee Benefits (20-40 hours a week):

• 401(k) Retirement Plan with up to 5% employer match
• NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
• Medical and Dental Insurance
• Inexpensive life insurance (up to 3X annual salary)
• Flexible spending accounts (Health and Dependent Care)
• Short Term Disability Insurance (up to 60% of annual salary)
• Immediate annual and sick leave accrual
• Tax-free shopping
• Professional training opportunities to build and develop new skills.
• Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!
   

MAJOR DUTIES: Serves as the installation non-clinical Case Worker for the United States Marine Corps Exceptional Family Member Program (EFMP). Manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members in the EFMP. Serves as a liaison to and works closely with medical and non-medical installation and community professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards. Assists in the identification of and facilitates referrals to appropriate medical and non-medical installation and community resources. Conducts and completes a Family Needs Assessment and Services Plan, as appropriate. Assists in identification of community resources. Oversees and tracks the progress of families assigned to their caseload, ensuring consistent support and alignment with communicated needs and established goals.

Personally contacts each EFMP family upon notification of assignment to offer support services. At minimum, conducts assessments with sponsors and their families to comprehensively understand their needs and circumstances. Establishes and maintains an electronic case file in the EFMP Case Management System (CMS) for each assigned EFMP family that includes detailed contact notes for each contact. Routinely assesses individual sponsor and family circumstances, identifying needs, helping the family to create desired goals, and assisting with successful completion of those goals in support of improved quality of life.

Serves to support and assist Marines and their families in accessing available resources and services to support individual needs. Such resources may include but are not limited to: Respite Care, Recreation options, Special Education, Supplemental Security Income/Social Security Disability Insurance and Medicaid Waivers, PCS Transitions, Transitioning to Adulthood, Early Intervention, Managing Deployments, Building Networks of Support, Permanent Dependency, Services Animals, Tricare, etc.

Participates in meetings between Marine families and special education support professionals associated with an Individualized Education Plan (IEP). Participates as assigned in Inclusion Action Team (IAT) meetings, as outlined in MCO 1754.4. Empowers families in assertively pursuing rights to resources available to them. Prepares needs assessments and recommendations to assist eligible members in connecting with appropriate resources and services. Assists in coordinating referral for care and resources with installation and community partners.

Contributes to the maintenance and development of a library of special needs educational, referral and resource materials. Works with assigned families to coordinate use of the EFMP Respite Care Program. Works with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities.

Conducts warm hand-off assistance upon receipt of orders for permanent change of station (PCS) to ensure that EFMP families are prepared for their relocation. Provides resources to families before, during, and after their relocation. Coordinates with the gaining/losing EFMP family case worker to discuss needs of the family. Advises family regarding EFMP processes in preparation for their orders and PCS. Explain various options available for EFMP families after assignment determination such as reconsideration of orders, assignment reconsideration, and Continuation of Location.

Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information. 

At the EFMP Managers discretion, assists and attends all Special Needs Forums, supports the TEO Specialist at collaborative events, resource tables, etc. Occasional weekend and evening hours to support EFMP family engagement activities, support groups etc. Keeps EFMP Manager abreast of current caseload. Provides updates and concerns along with acute cases requiring more attention.

Delivers exceptional customer service with a focus on understanding and meeting customer needs, ensuring professional and courteous experience. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

This is a white-collar position where occasional lifting up to 20 lbs may be required.

MINIMUM QUALIFICATIONS: Four years of experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Education may be used as a substitute for experience. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available. Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation.

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org.  Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

TO ALIGN WITH THE MERIT HIRING PLAN, FEDERAL AGENCIES WILL NOT ACCEPT RESUMES THAT EXCEED TWO PAGES. ACCORDINGLY, THE NAF HRO WILL ONLY CONSIDER RESUMES THAT ARE TWO PAGES OR FEWER. RESUMES EXCEEDING THIS LIMIT WILL NOT BE REFERRED AND WILL BE DEEMED INELIGIBLE FOR CONSIDERATION.

Please include the below list of required documents with your application:

• Education/certification certificate(s), if applicable.
• If prior military, DD214 Member Copy
• If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

Note: For positions that require a degree, certification, and/or specific education requirements (e.g., a minimum number of credit hours toward a degree), applicants must submit supporting documentation (e.g., transcripts, diplomas, certifications) at the time of application. Applications that do not include the required documentation may be determined ineligible, as minimum qualifications cannot be verified.

Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email [email protected]. 

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.