Child Support Recovery Supervisor

Job Description

This position is open for current permanent Iowa Health and Human Services/Bureau of Child Support Services employees only.

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Recovery Supervisor to join our team! 

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! 

As a Supervisor with Child Support Services, the responsibilities of the position include leading, planning, directing, coaching, and supervising the work of subordinate staff and ensuring that office performance goals are met, developing and monitoring budgets, and ensuring regular communication and coordination with customers and staff. 

The supervisor applies essential elements of management and administration; establishes and reinforces a work environment that encourages employee initiative, decision-making and innovation; and supports organizational change and employee learning. 

Attaching a cover letter and resume when applying is highly encouraged. 

Hours, Work Location and Requirements: 

This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion. 

Job Duties: 

• Leads daily operations, coaches employees, conducts evaluations, resolves issues, and manages schedules and workload. 
• Oversees hiring processes and applies personnel rules, ADA/FMLA, diversity practices, and confidentiality requirements. 
• Reviews performance data, conducts case reviews, ensures security and policy compliance, and aligns work with agency goals. 
• Provides professional customer service, participates in committees, and partners with courts, counties, and agencies. 
• Approves payroll, expenses, and court actions; supports budgeting, audits, emergency plans, facility needs, and office operations. 

The ideal candidate will have strong experience with: 

• Critical thinking skills and executing complex tasks independently 
• Strong organizational skills and attention to detail 
• Customer service, including de-escalation of conflictual or adversarial situations 
• Excellent oral and written communication and report composition 
• Ability to handle confidential information with discretion 
• Extreme accuracy in mathematical calculations and timelines 

How to Apply: 

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to include their resume and cover letter.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks
Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:  

1. A total of six years of education and/or full-time experience related to child support recovery, public assistance (income maintenance), program development, program operations, or supervisory, investigative, or specialized technical support work, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
2. Five years of full-time technical, administrative, or professional level work experience related to the recovery of child support or in a public assistance (income maintenance) program.
3. Current, continuous experience in the state executive branch that includes three years of full-time work as a Child Support Recovery Officer.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

 

Benefits

Supplemental Questions

Required Question

Agency Information

EmployerState of IowaAgency 400 Health & Human Services - Community Access Eligibility Address Lucas State Office Building
321 E. 12th Street
Des Moines, Iowa, 50319 Website https://hhs.iowa.gov/