Child Support Supervisor 2

Nature of Work

BCSE27017 – 0511P05810 – Ohio

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Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service. Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame. This Position is located in Ohio County

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0511P05810

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited four-year college or university.

 
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
 
Special Requirements: Availability of a car for continuous use is a requisite of employment.

Other Information

PG:  15     $41,194 - $71,789

Market Rate: $63,870

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

Please e-mail application to [email protected]
Please mail applications to Danielle Corley at 18351 Veterans Memorial Highway Kingwood WV. 
Please include Posting Number: BCSE27017
Please note: Applications of covered state employees, mail applications to DOP, or applications completed by DOP's on-line method are not forwarded to BCSE

 

 

 

 

Benefits

State employment offers a variety of benefits.  Click HERE to visit the Division of Personnel's Benefits Page.

Agency Information

EmployerWest VirginiaAddress 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305 Phone(304) 558-3950
Website http://personnel.wv.gov