Claims Customer Service Representative

Introduction At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way. Overview RPS is seeking a Claims Customer Service Representative to provide exceptional customer service to a variety of customers over the telephone and through written correspondence. This role is responsible for servicing existing clients by identifying and assessing customer needs, responding to inquiries, and ensuring issues are resolved accurately and professionally. The ideal candidate will maintain a high level of professionalism, establish positive rapport with every caller, and deliver timely, complete, and accurate information using the appropriate tools and resources. How you'll make an impact Provide customer service to a variety of customers via telephone and written communication. Service existing clients by identifying and assessing customer needs to achieve customer satisfaction. Respond to customer service inquiries, both verbal and written. Follow up on customer issues, research problems, and process documents necessary to ensure successful resolution. Provide accurate, valid, and complete information using the correct methods and tools. Handle calls and correspondence that are mostly routine, with occasional deviation from standard procedures. Maintain professionalism and build strong, positive relationships with clients. About You Required Qualifications High school diploma or equivalent. Minimum of 1 year of customer service experience. Strong typing skills and basic computer skills. Preferred Qualifications Working knowledge of Microsoft Office applications, including: MS Excel MS PowerPoint Outlook MS Word Skills and Behaviors Strong verbal communication skills. Excellent customer service mindset. Ability to maintain professionalism in all interactions. Positive rapport-building skills with customers and clients. Strong attention to detail and follow-through. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)